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Location: 185 Price Parkway, Farmingdale, NY 11735
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Brand: AO Smith
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The more hot water you need, the more you need a Vertex water heater!
Through an inspired blend of innovation, efficiency, and years of industry expertise, the Vertex power-vent gas water heater takes high-demand homes to the pinnacle of hot water availability. With its fully-condensing design, Vertex delivers "continuous hot water" - shower after shower, hour after hour, with 90% thermal efficiency. Plus, it's easy to install, with dimensions and installation requirements comparable to standard power-vent units.
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(based on 37 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Great product. Easy to Install.
[...] It's heavy and takes two people to move. All I needed was some 2 inch vent pipe and connections to the water lines. Plugs into an existing electric outlet so no...Read complete review
[...] It's heavy and takes two people to move. All I needed was some 2 inch vent pipe and connections to the water lines. Plugs into an existing electric outlet so no wiring is involved. Gas connection was 3/4" CSST/PEX. Water connection from the tank was 3/4 copper to the shutoff valve then PEX. It came complete with everything else I needed. It took about 4 hours to install. Filled the tank, turned on the gas, switched the electric O/I switch on, set the water temperature and has hot water in an hour.If you can glue ABS and do a bit of soldering the average person should be able to install it.
Most Liked Negative Review
Unit making popping noises
We are a large family of 7 and purchased this unit because of it's efficiency and rapid heating ability. We have been extremely happy with it's heating performance and have not run out of...Read complete review
We are a large family of 7 and purchased this unit because of it's efficiency and rapid heating ability. We have been extremely happy with it's heating performance and have not run out of hot water yet. There is one issue though that causes me to downgrade the product. Around 13 months after installation, the unit started making loud popping noises. Our plumber said that it was due to sediment and to drain the tank. We followed the instruction manual and drained the tank, which took care of the problem for about 5 months. The popping sound has returned, but draining the tank does not correct the problem. When we called AO Smith, they sent us a new blower, but that did not correct the problem. AO Smith then scheduled a service call (which was supposed to be $60 and ended up costing us $147). The technician said the same thing, "you have sediment in the tank and it needs to be drained." We had just drained the tank twice and it did not correct the problem. So he drained it again, and it did not correct the problem. The technician also tested the water and the hardness was "normal" (so no extra-ordinary sediment should be in the tank). At this point, we are filing a claim with the warrantly department to get a new tank. This tank is only 20 months old. The verdict is still out on whether or not I would recommend this product. At this point, it depends on how well their warranty dept. fixes this problem.
Reviewed by 37 customers
Displaying reviews 1-10
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Popping and Clanking
By Wild Frank
from Wilmette, IL
Comments about 50 Gallon - 76,000 BTU Vertex Power-Vent Residential Gas Water Heater:
I installed an AO Smith GPHE 50 100 Vertex unit in our home 3 years ago. Over the past year it has become a real noise maker----clanking and popping every time it fires-up. I regularly flush the system with no resultant reduction in the popping and clanking. We get our water from Lake Michigan via our village--nothing unusual about our water. It really sounds as if some of the internals are loose. The sound just rattles through the house and is very annoying. It is one thing to get used to the jet engine blower sound, but the rattle and popping is unacceptable.
Bottom Line No, I would not recommend this to a friend
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(1 of 2 customers found this review helpful)
mine rusted out in 3 years
By Grant the Architect
from Portland OR
I do not recommend buying this water heater. I bought mine for a new home in 2010. three years later it is leaking and needed replacement. The very knowledgeable repair tech who I had to pay to remove and re-install the new unit mentioned several areas where the AO Smith engineers downgraded this or that material, design etc. to save a few cents here and there. Not worth the high price, I expected better quality.
Big, efficient, and simple install
from Tacoma, WA
This water heater is not your typical water heater. If you wanted to use this as a whole home boiler you could. Yet when you take it step by step it is fairly straightforward. It will take a day getting all the parts and a full day to do the actual install.
Bottom Line Yes, I would recommend this to a friend
I LIke It!
from Fort Worth, TX
This is a follow-up to my 1/8/2013 review. By the way, I am a buyer and PEX Supply was a pleasure to work with. I installed the replacement unit mentioned in my original review and it has been doing a great job of supplying the entire house (2.5 baths, laundry and kitchen) since August. I installed a water re-circulating system that uses the cold water lines as the return lines. The pump is on a timer and that has been working well. My longest run is over 100 feet to a bathroom and I get hot water in the shower there within 15 seconds of opening the tap. I used 3/4 inch Pex pipe purchased here to get there from my garage. This was my first experience using Pex pipe and fittings and it was great! I used the crimper and stainless clamps bought here and they were easy to use as long as you had a stable footing and a good angle to put the pressure to the crimper. I didn't have a convenient drain to handle the condensate, and there's about 3-4 gallons a week for just the two of us. I fabricated a header catch tank using 4 inch PVC pipe next to the water heater and ran a pipe through my exterior garage wall and drained it into an above ground french drain behind a planter so it is actually watering my plants. I used a p-trap (inside) on the outside pipe to keep critters at bay. If I was building a house I'd use Pex for everything and I'd use PEX Supply as my source. They were prompt, courteous and efficient.
The numbers are Great!!!!
from Saugatuck Michigan
I put one of these in a large vacation rental with four full baths, two kitchens and a outside shower. The house will sleep 16. I have never run out of water and my gas bill for the summer months runs about $26 per month.I just purchased one for a eight unit apartment building.
(3 of 3 customers found this review helpful)
Great performer but did not last.
from Milwaukee, Wi
Less that two years after installation, the heat exchanger corroded and water began leaking from the condensation stack. I had the unit replaced by a local AO Smith supplier, rather than via PEXSUPPLY due to the time factor. Note that the warranty term does not reset, that is, the expiration date remains that for the original unit. Relatively high price and short life equates to a poor value. I would wait for the technology to mature before purchasing a condensing unit.
(1 of 1 customers found this review helpful)
I would buy this again
from Overland Park, KS
Install the vent muffler for quiet operation. The drain line nipples on the 2" manifold must all be open. Two of mine were not. The flex drian hoses (4) all connect into the 2" vent pipe manifold. The lower condensate drain elbow connects with 1/2" PVC pipe. I am running the unit on the second lowest setting. It delivers plenty of hot water to the upper bathroom 87 feet away. All the hot water lines in this house are insulated. I recommend installing this yourself only if you have considerable plumbing experience. Including removal of the old direct vent 40 gal. heater and installation of this new 50 gal. heater it took 10 hours.
Replacing a tankless. Great replacement.
from Dallas, TX
Easily replaces traditional tanked gas water heater. Just had to add AC power, which was already near by. Also had to make sure I had a good drain for water condensation by-product. I originally was going to dump it in the drain pan but noticed that this thing is so efficient that it creates lots of condensation water and the water heater would constantly sit in water. Another con is the weight of this water heater so plan on some muscle when installing it. When I add my Takagi tankless T-K2 gas water 10 yrs ago, I had to increase the size of the exhaust pipe and the natural gas line plus bring in AC power. The BPHE-50 is also much more efficient than the tankless. The more efficient BDHE-50 sibling is less of a direct replacement to a traditional water heater due to its direct venting so I went with the BPHE model. Also at today's gas prices the payback on the more expensive and efficient BDHE was going to be more than 10 yrs for my family of 5.
(2 of 2 customers found this review helpful)
By Family of 7
from Batavia, IL
Nothing but issues
from New Jersey
Two months after the warranty ran out first the blower needed to be replaced and then a pressure sensor. AO Smith covers parts but not labor. Two repair visits = $400.
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