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Location: 185 Price Parkway, Farmingdale, NY 11735
Hours: 8:00AM - 7:00PM, Mon - Fri.
This product does not comply with the "Safe Drinking Water Act,"
which requires that products used in any system providing water for human
consumption (drinking or cooking) to meet low-lead standards.
Please check the box below to confirm you are aware of that this item is for non-potable water applications only.
This product will NOT be used in the installation or repair of a potable water (human consumption) application.
You must agree to this statement in order to purchase this product.
Do not use this item for any installation or repair of potable water applications.
This product does not comply with the "Safe Drinking Water Act,"
which requires that products meet low-lead standards in order to be used in systems providing water for human consumption (drinking or cooking).
This item is for non-potable (non-human consumption) water applications only.
This product was discontinued by the manufacturer.
Voltage, or volts, is a measurement of the difference between two electric fields (in heating terms, the difference between the Earth's electrical field and the electricity running through your wires).
Steam provides the highest and most consistent levels of humidity.
(based on 57 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Awesome if you do it right
Here's the deal. This product is basically a bucket with a huge electrode in the middle of it. The system fills the bucket with water and turns on the electrode. This creates steam...Read complete review
Here's the deal. This product is basically a bucket with a huge electrode in the middle of it. The system fills the bucket with water and turns on the electrode. This creates steam which is pumped into the air ducts. Other humidifiers work by passing air over a water soaked filter. The idea of not having to deal with a nasty filter but rather having steam injected into the air flow is amazing. Because this unit basically boils the water, it leaves behind all of the calcium and lime in the tank. It does try to flush the tank every so often to get rid of it but as we all know, hard water builds up on everything. Unless you have VERY soft water the system will eventually need a cleaning. When you follow the instructions you have do due a hard water test and then buy a filter product. The product comes with a hard water test kit that you use to tell how hard your water is. There are 3 levels and at each level Honeywell recommends a product to reduce the water hardness. I am telling you, you need a method to get rid of the calcium or lime in your water or this product will not work. As with everything, people try to do it as cheaply as possible and not buy a filter. Then the system doesn't work, even though Honeywell told you want you need and people complain that this is junk. Sure it sucks to have to buy another item but you'll need one for other products as well, unless you like chipping away the build up every so often. The part number you need is Honeywell 50045947-001. If you have really bad water pressure get 50045947-002 which comes with a pump. 50045947-001 runs about $178.With that said, Honeywell advertises this as being able to be installed in 5 minutes. That is only true if you have: 1. a drain nearby, a dedicated 15 AMP circuit (this product draws 12 amps), and a water source. You also need spot on your HVAC outflow duct large enough to mount this on. I didn't have a dedicated 15 AMP line in so I put one in - easy enough but if you aren't good with electrical you'll have to hire someone to put a line in. This comes with a saddle value which allows you to tap onto an existing water pipe without having to call a plumber. It worked great. You can use this with any humidistat or thermostat that has a humidity control. I have the Honeywell Prestige thermostat and wanted to connect this to the system wirelessly. To do that I had to buy an additional Honeywell wireless adapter. The wireless adapter made it easy to wire up. Connect A to A, B to B, C to C, D to D and you're done. The humidifier has a service light that blinks to tell you what's wrong. If you have the prestige thermostat the thermostat will tell you what is wrong. These two products work awesome together.All in all my complete install was about $800-$900 (including reverse osmosis filter). Is that a lot of money? I guess, but I like the best. The reverse osmosis filter took 5 minutes to install. Would have been shorter but I had to mount it to concrete.So if you want to be successful make sure you buy the Honeywell reverse osmosis system or you'll be sorry. Installers, quit selling this to people without also selling the reverse osmosis system.
Most Liked Negative Review
Nice idea, unreliable.
When the product worked, it did its job quietly. However, each year it was something else. Water sensor goes bad. Fill valve goes bad. Cleaning is really difficult, even with fairly...Read complete review
When the product worked, it did its job quietly. However, each year it was something else. Water sensor goes bad. Fill valve goes bad. Cleaning is really difficult, even with fairly clean water (I have city water).Sorry, can't recommend. Don't make the same mistake I did.
Reviewed by 57 customers
Displaying reviews 1-10
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MUCH IMPROVED over ORIGINAL version
By David C
from Salt Lake City, UT
Comments about TrueSTEAM 9-gallon with HumidiPRO Digital Humidity Control:
TAKE ONE: Yes, the first versions of these Honeywell's TrueSteam Humidifiers were problematic. Honeywell eventually worked out the kinks and released their "updated", and yes, "modified" units and Honeywell offered anyone who had problems with the original models free warranty replacements, no questions asked. Whether that offer is still available today, I do not know.And as an owner of one of those first generation units, (which I used for two seasons – or 2 years), I jumped on that deal and swapped it out for a newer, more updated version, with this additional caveat, -- since I happen to live in an area of the country renowned for its "hard water", I also purchased (also at Honeywell's recommendation) Honeywell's optional Reverse Osmosis Water Filtration system, specifically designed to use with these TrueSteam humidifiers by those living in hard water regions of the country. Secondly, in spite of the sizing guidelines, I also took this opportunity to upgrade from the 6 to the 9 gallon per day unit, since I came to realize (after the fact) that my little duplex was much "looser" and had more infiltration leakage than I had initially thought. Upgrading the capacity also made a big performance difference and now this humidifier keeps up much better.TAKE TWO: Now that I have used this "newer version" for over 3 years now, along with the reverse osmosis filtration system (I change the filters each season), I can honestly give Honeywell's TrueSteam Humidifier a FIVE STAR RATING. It does what it is supposed to do. And now that I am using the reverse osmoses water filters too, I have "zero" hard water minerals or residue left inside the tank or on the heating element, after a full winter of operation. To put this into perspective, the first year with the earlier unit I owned WITHOUT a reverse osmosis filter, it yielded approximately one full cup of hard mineral sediment or deposits that had settled into the bottom of the tank and also encrusted itself onto the heating element, and the water level sensors and coated the inside the tank. (and that was the 6 gal. per day model). But today, with my newer 9 gal. per day unit, coupled with Honeywell's Reverse Osmosis Water Filtration System, this unit operates flawlessly, and the sensing element stays clean, the inside of the tank stays clean, and the heating element still looks like its brand new. It takes a lot to impress me these days, and to see it this clean truly impresses me. In short, because of the reverse osmosis filtering system, the only seasonal maintenance required on my part is to replace the water filters, because, when I open up the humidifier to clean it, IT IS ALREADY CLEAN. Now – THAT IS IMPRESSIVE, at least it is for me. (as compared to what the previous unit looked like without using the reverse osmoses filter, the difference is like "night and day").So, for those who unfortunately got off to a bad start with one of Honeywell's debut TrueSteam units and have since written them off, I totally understand. But for those who are considering purchasing one of these units today, keep in mind that the units being manufactured and sold today are made of a different and more rugged material now, and they have also been redesigned internally to be more serviceable too (ie: able to access and clean the sensing elements much easier too). And if you do live in an area that has hard water, -- then knowing what I know now, -- it would be reckless to operate ANY BRAND of steam humidifier without using a reverse osmosis water filter. You are bound to have problems and it will operate less efficiently if you don't remove the minerals out of the water. For those living in hard water areas, that little water filter that is included with each unit is practically useless. Yes, it may filter out some sediment, but that's about all. It was never intended to be effective in areas with much hard water.I'm going onto the fourth year now, and it still works great! I couldn't be happier.
Bottom Line Yes, I would recommend this to a friend
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(1 of 1 customers found this review helpful)
By PA gramps
from Mifflinburg, PA
Comments about TrueSTEAM 6-gallon with HumidiPRO Digital Humidity Control:
I had an earlier version of one of these installed less than 5 years ago and it was nothing but trouble. Parts failed, case cracked, and it never did work as advertised. I have two places in this house to record humidity, and both places never did show any increase in humidity, sometime as low as 10 percent. Now the company that installed tells me to disconnect and throw out. A very lousy product that did not live up to it's hype.
Bottom Line No, I would not recommend this to a friend
from Wainscott. NY
These humidifiers are bad. They leak, break down, need a lot of maintenance and replacement parts. Look into other brands that can do a better job. I have 4 in my house and they are a thorn in my side.Check other reviews and they are all bad.
Leaks like a sieve
from Magnolia, OH
I replaced the whole house humidifier that I had in a hallway with this one hoping to get good humidity without having to fill it all the time. It does humidify but I lose 2 quarts of water a day to it leaking. I put clamps on every hose I could get to as well as the ones they give you clamps for and it still leaks. My electric bill went up also because the fan has to be on to distribute the moisture. I would not recommend this unit at all. I just bought another one to put in the hallway and will throw this one away.
Images shared by 1222256
leaks even with added clamp
from Divide, CO
I am a DIY and installed this product myself. The install was straight forward and directions were well written.
I would buy this product again and again
By Pex buyer
product has been working as expected.
Service by PexSupply.com
from Philadelphia PA
I think that Honeywell designed this unit to satisfy any houmowner's requirements. Very smard machine!About PexSupply.comI'm very gled that I celected this Co. For that I have a strong rearon. In January of 2010 I got a unit with 5-Year Lim. Warranty from Honeywell. In January 2014 the heating coil failed I called Honeywell and was told contact the distributer that I did. In 24 hours PexSypply shipped me a new unit,(during snow storm) This Company deserves high marks for outstanding service.
Did not last the length of its warrantee
from Ann Arbor Michigan
A few problems with this device, it simply gets too hot for itself and cooks itself. It burns a TON of watts as well.Yes it puts humidiy in the air without having to run the burners in the furnace, but at a price.I also heard from my HVAC installers that that have seen a lot of duct damage from these devices.
Works as expected
By Orange Shirt Guy
from Columbus, Ohio
Comments about TrueSTEAM 12-gallon with HumidiPRO Digital Humidity Control:
The steam humidifier was overall easy to install. Took the better part of a day as I had to run an electric line for the unit to plug into, and I chose to tee off the waterline instead of using the saddle valve. I also opted to connect and control directly to my Ecobee instead of the included humidistat. Overall the product works great and produces enough moisture for my 2,700 sf house with the ecobee frost control setting. House was about 20% before install and brought up to 35% in 24 hours. Took a week to stabilize as my house was very dry. Very quiet operation. Directions are a bit poor, but being technical I was able to work through the install.
UNRELIABLE - Tank & Level Sensor Failure
By TrueSteam Owner
PexSupply Seems to be a good company, this review does not reflect upon their reputation.Installation Difficulty: Moderate skills required, wiring.Function: OK when workingReliability: Poor; Level sensor replaced twice, tank once, both parts because of cracking. Cracked tank leaks hot water. Search comments on web HVAC forums for more.Honeywell warranty support: Honoured only if you paid a contractor to install it and to get your replacement parts for you. Service calls not covered.Recommendation: Choose a different unit.Thanks to PexSupply for the opportunity to provide feedback.
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