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We are committed to getting your order to you as soon as possible.
You will receive a notification e-mail with your tracking number when your order has shipped. To track a package UPS shipment, click here. To track a Yellow shipment, click here. You can track your order and review your order details on the SupplyHouse.com My Account page.
Orders placed for in-stock items with expedited shipping (3 Day Select, 2nd Day Air, Next Day Air) before 3:00pm EST will be shipped the day they are placed. Expedited orders placed after 3:00pm EST will be shipped the following business day.
Examples (Applicable to in-stock items only):
Orders over 150 lbs. are usually shipped via freight carrier. When a freight order is delivered, please be sure to inspect your freight package using the guidelines below before accepting the delivery.
1. Examine both the packaging and the material inside to ensure there are no physical damages.*
2. The material is strapped down to a skid and the material received matches your SupplyHouse.com packing slip.
3. If your material has arrived damaged, please note all damages on the delivery receipt and refuse the delivery.
4. All freight shipments are curbside deliveries unless otherwise noted. Our customer service team can arrange a lift gate service for an additional fee.
5. Additional fees apply if you wish to change your address once a shipment is already in transit.
Note: Damaged units MUST be reported within 24 Hours of receipt.
* If you find minimal damage that will not affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.
Inventory and lead time messages are updated daily to maintain accuracy and are subject to change as orders are processed throughout the day.
UPS does not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.
Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to SupplyHouse.com and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to SupplyHouse.com, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.
We no longer ship to locations outside of the United States.
Monday - Thursday: 8am to 5:45pm
Friday: 9am to 4:45pm
P.O. Box 416
Farmingdale, NY 11735
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At SupplyHouse.com, our goal is to bring you the highest quality plumbing, heating and HVAC supplies at competitive prices. Our product catalog includes PEX Plumbing Supplies, Radiant Heat Supplies, VisionPro Honeywell Thermostats, Taco pumps and mini-split air conditioners. If there are items you are looking for but can't find on our website, please contact our Customer Service Representatives & we will do our best to find what you need.
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