Shipping Policies

We are committed to getting your order to you as soon as possible.

Free ground shipping for purchases over 300 ! *

Tracking

You will receive a notification e-mail with your tracking number when your order has shipped. To track a package UPS shipment, click here. To track a Yellow shipment, click here. You can track your order and review your order details on the SupplyHouse.com My Account page.

All Delivery Options

  • UPS Ground (Free on orders over $300 *)
  • UPS Next Day Air
  • UPS Next Day Air Early AM (Commercial Only)
  • UPS Next Day Air Saver
  • UPS 2nd Day Air
  • UPS 2nd Day Air AM (Commercial Only)
  • UPS 3 Day Select

Expedited Orders

Orders placed for in-stock items with expedited shipping (3 Day Select, 2nd Day Air, Next Day Air) before 3:00pm EST will be shipped the day they are placed. Expedited orders placed after 3:00pm EST will be shipped the following business day.

Examples (Applicable to in-stock items only):

  • An order shipped 3 Day Select will arrive on the third business day after the order is shipped. For example, if you place an order on Tuesday at 10am EST, it will be delivered when UPS normally comes on Friday.
  • An order shipped 2nd Day Air will be delivered on the second business day after the order is shipped. For example, if you place an order on Thursday at 9pm EST, it will arrive the following Tuesday.
  • An order shipped Next Day Air will arrive on the next business day after the order is shipped. For example, if you place an order on Saturday, it will ship on Monday and arrive on Tuesday. If you place an order on Friday before 3:00pm it will be delivered on Monday (not Saturday).

Freight Orders

Check out our
video and learn
how to inspect
freight packages.
Click to watch

Orders over 150 lbs. are usually shipped via freight carrier. When a freight order is delivered, please be sure to inspect your freight package using the guidelines below before accepting the delivery.

1. Examine both the packaging and the material inside to ensure there are no physical damages.*
2. The material is strapped down to a skid and the material received matches your SupplyHouse.com packing slip.
3. If your material has arrived damaged, please note all damages on the delivery receipt and refuse the delivery.
4. All freight shipments are curbside deliveries unless otherwise noted. Our customer service team can arrange a lift gate service for an additional fee.
5. Additional fees apply if you wish to change your address once a shipment is already in transit.

Note: Damaged units MUST be reported within 24 Hours of receipt.
* If you find minimal damage that will not affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.

Inventory and Lead Times

Inventory and lead time messages are updated daily to maintain accuracy and are subject to change as orders are processed throughout the day.

Shipping Information Entry

UPS does not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.

Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to SupplyHouse.com and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to SupplyHouse.com, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.

International Orders

We no longer ship to locations outside of the United States.

  • Only applies to contiguous US.
    Orders over $500 shipping to Alaska and Hawaii receive a $50 discount.

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Office Hours (EST)

Monday - Thursday: 8am to 5:45pm Friday: 9am to 4:45pm

Write Us

SupplyHouse.com
P.O. Box 416
Farmingdale, NY 11735

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