Order over 150 pounds are ususally shipped as freights and should be inspected before signing for delivery. This video provides suggestions for inspecting a freight package before accepting delivery. It also details the process of scheduling your delivery and how these large items are packaged for transit.
Orders over 150 pounds, such as boilers and water heaters are too large or heavy to be shipped standard and are instead shipped by a freight carrier.
When your SupplyHouse.com order ships, you will receive a confirmation email with information about tracking your order.
If your order shipped as freight, the carrier will then call to make an appointment for delivery.
Always be sure to inspect your delivery, and if there is any damage you feel may affect the way the unit operates, don't be afraid to refuse the delivery and call SupplyHouse.com right away.
Make sure you have assistance getting these large items off the delivery truck; we offer an optional liftgate service which can help make this process easier when your order arrives.
Here are some helpful tips on how to inspect your shipment:
In the rare case that an item is missing, you can accept the delivery but be sure to note any missing items on the delivery receipt. Call and notify us and will get the remaining items out to you as soon as possible.
Small pulls near the straps, or slight dents in the cardboard from are normal, but these also should be noted on the delivery receipt even if you accept the delivery.
If you find any damage you feel may affect the way the unit operates, clearly note any damages on the face of the delivery receipt with as much detail as possible, and refuse the delivery. Then call SupplyHouse.com while the driver is still there.
We work hard to provide the best possible service from beginning to end. Please contact us any time to let us know how we can improve on your shopping experience at SupplyHouse.com.