Burner Orifice #45 (Natural Gas), B2589345

The product was good, I ordered 5 units and only four was shipped the frist time. I wait several days to hear about the backorder status. Went I did not received any notice, I email Pex customer service. They responded quickly and inform me that their records showed that I had received all 5 units. I email customer service a copy of my packing showing where 1 unit had been back ordered(Good thing I had a scanner at home). They quickly responded (that day) and informed me that they found the record mix up and would be shipping the last unit tomorrow. Believe it or not, I received email conformation of shippment the next day. I was well satisfied with Pex customer service. Any company can fill an order, only good companies respond quickly and give good customer service. I would not hesitate to purchase form Pex again. Thumbs up to the customer service rep. (I was given good service is why I gave this review)