They should put an * and clearly state the terms for returns
Seeing the "Easy Returns No restocking fee for 90 days" made me confident that it would be okay to make this purchase. After being quoted $2k for a new board, and getting a second opinion that confirmed a board was needed... I watched a video and decided to do it myself. When that didn't fix the problem, I got a third opinion and they confirmed that the problem wasn't even the board.
Obviously, my main issue was the incompetent techs but I would just like to see more transparency as a customer... link the full return policy with an * or include a statement on the invoice when you ship it out. It's ultimately my fault, I picked the wrong product but I would've slowed down if I knew I couldn't return it. I would still recommend supplyhouse but I would caution people to triple check that they have the right product before installation. Now I have a new paper weight.
Craig
Phila, PA
4 months ago
Verified Buyer
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No they do not return boards
Will not
Return
Tonia
New carlisle
5 months ago
Verified Buyer
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The board was not good. It would not turn the fan on.
Having a lot of trouble returning the board.
Billy
South Carolina
5 months ago
Verified Buyer
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Exact replacement
Circuit board was an exact match to my old, defective board.
Tim
Wisconsin
2 years ago
Verified Buyer
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Great Service
Bought a furnace control board, free shipping, and it arrived the next day. It was the wrong board, my fault, and return was processed promptly for full amount. Will be using SupplyHouse again
Tstar
Middletown PA
2 years ago
Verified Buyer
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The right product
It fits exactly.
G
Atlanta
3 years ago
Verified Buyer
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I would buy this product again and again
Thank you Joe! I am extremely happy with your help. Great service. A pleasure to deal with.
Sk
Ny
4 years ago
Verified Buyer
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I will buy this product again
I ordered the product, and it arrived on time and was the right part, the custer service was outstanding.
Master tech
Atlanta, Ga
4 years ago
Verified Buyer
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Just what we needed
Exact fit for our old furnace
C & G
Mineral Wells, WV
4 years ago
Verified Buyer
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Free Shipping
On orders over $99
We offer flexible shipping and scheduling options, up-to-date delivery estimates, and free ground shipping on any order over $99 to make sure your order gets to you on-time, for less.
Ordered the wrong product? Item damaged in transit? Our 3-step process makes returning products easy – even up to a year after purchase – with no restocking fees on returns made within 90 days.