Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are opening a new fulfillment center in Atlanta, GA and are looking for an Assistant General Manager to join our growing Fulfillment Center network! This individual will report to our General Manager and will be responsible for managing, coordinating, and leading all Inbound and Outbound operations while helping to establish and scale our new fulfillment center. Working closely with the General Manager, this individual will drive day-to-day performance by ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, employee engagement, and continuous improvement. As part of the leadership team for our brand-new fulfillment center, this individual will play an integral role in developing the team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. If you are passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence, we’d love to hear from you!

Job Type: Full-Time, Exempt

Location: Atlanta, GA - McDonough/Locust Grove area

Schedule: This role helps oversee our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Travel: Please note that for the first 6 to 9 months of this role, the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses.

Salary: $96,160 – $120,200 per year

Responsibilities:

• Oversee all processes and procedures for all Inbound and Outbound operations
• Ensure the teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
• Manage the work performance of each member of the Inbound and Outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
• Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
• Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard
• Support the General Manager in overseeing the overall operations of the fulfillment center
• Act as the General Manager in their absence and make key operational decisions
• Partner and communicate with management and leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
• Build the leadership bench through current and future development plans
• Deliver performance reviews and conduct monthly check-ins with each member of the Inbound and Outbound leadership team to establish rapport and provide feedback
• Address performance related incidents that arise and recommend a course of action on all disciplinary and personnel issues
• Train and develop Team Leads and Associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
• Attend and participate in the HR and cross-functional meetings
• Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility
• Lead by example and maintain professional standards in the workplace

Requirements:

• Bachelor’s degree in a related field
• 3-5 years of experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments
• Experience leading exempt leaders and developing high-performing management teams through coaching, mentoring, and succession planning
• Strong understanding of warehouse operations, including distribution flow, automation, warehouse management systems (WMS), inventory management, and supply chain/logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong critical thinking and problem-solving skills, with the ability to anticipate issues, prioritize effectively, and manage multiple priorities
• Exceptional verbal and written communication skills with the ability to influence and align with executive leadership, while also connecting effectively with frontline associates
• Ability to work independently, multitask and follow process and standard procedures
• Proven track record of achieving operational goals related to productivity, accuracy, and cost efficiency
• Strong background in process improvement, including identifying workflow inefficiencies and implementing scalable solutions

Preferred Qualifications: 

• Experience working in an automated warehouse environment, including experience with a Tier 1 warehouse management system (WMS), conveyor systems, and robotics
• Experience managing cross-functional initiatives and collaborating with HR, Safety, or Corporate departments to support broader organizational goals
• Prior involvement in budget management, forecasting, or financial planning for operational departments
• Proven ability to analyze KPIs and develop data-driven strategies to improve performance and employee engagement

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

Through an Employer of Record (EOR), we are looking for a new Cloud Infrastructure Engineer in India to join our growing IT Team. This individual will report into our VP, IT and will support, maintain, and enhance our cloud and production infrastructure environments with a strong focus on Google Cloud Platform (GCP), Kubernetes operations, infrastructure automation, and platform reliability. If you are experienced in cloud infrastructure operations, Kubernetes administration, infrastructure automation, CI/CD support, and production incident management, we’d love to hear from you!  

Role Type: Full-Time

Location: Remote from India

Schedule: Monday through Friday with a minimum schedule overlap of 4-5 hours per day with 8:00 a.m. to 5:00 p.m. U.S. Eastern Time to ensure effective collaboration

Base Salary: $20,258 - $25,660 USD per year

Responsibilities:

Cloud Infrastructure Management

• Manage/maintain production infrastructure across dev, staging, and production environments 
• Support deployment, configuration, scaling, and lifecycle management of cloud services
• Monitor system health, performance, availability, and capacity
• Handle patching, upgrades, and maintenance activities
• Ensure infrastructure reliability, uptime, and operational stability 

Kubernetes & Containers 

• Support Kubernetes-based workloads and cluster operations
• Assist with container orchestration, deployments, scaling, and troubleshooting
• Maintain operational standards/best practices for containerized infrastructure
• Partner with dev teams on application deployments and environment issues 

Automation & CI/CD 

• Develop and maintain automation scripts/tooling for operational efficiency
• Support infrastructure automation and provisioning via IaC
• Assist with CI/CD pipeline integrations and deployment automation
• Contribute to continuous improvement for scalability and reliability 

Security & Access Management 

• Manage access control, IAM configs, and user permissions
• Support security best practices and compliance requirements
• Assist with vulnerability remediation and infrastructure hardening
• Maintain auditability and operational governance standards 

Incident Response & Support 

• Perform incident response, troubleshooting, root cause analysis
• Participate in on-call rotations
• Collaborate with internal teams on infrastructure/platform/application issues
• Develop and maintain runbooks, docs, and support procedures 

Database Operations 

• Manage backup, restore, recovery, and maintenance
• Perform patching/upgrades/lifecycle management for MariaDB
• Monitor availability, performance, and data integrity
• Troubleshoot connectivity/performance issues with app teams 

Requirements: 

• High-level proficiency of written and verbal communication in English
• 3–5 years of experience in cloud infrastructure, systems engineering, platform engineering, or infrastructure operations
• Hands-on experience supporting Google Cloud Platform (GCP) environments
• Experience with Kubernetes administration and containerized workloads
• Strong understanding of Linux systems administration and infrastructure troubleshooting
• Experience with Infrastructure as Code tools such as Terraform
• Experience supporting CI/CD pipelines and deployment automation workflows
• Familiarity with cloud networking concepts including VPCs, DNS, load balancing, and firewalls
• Experience with monitoring, logging, and alerting platforms
• Working knowledge of IAM, access control, and infrastructure security best practices
• Experience supporting production systems and incident management processes
• Experience with MariaDB or similar relational database platforms
• Google Cloud certifications such as: Associate Cloud Engineer, Professional Cloud Architect, Professional Cloud DevOps Engineer
• Experience with GitHub Actions, GitLab CI, Jenkins, or Cloud Build
• Familiarity with observability tools such as Prometheus, Grafana, Datadog, or Splunk
• Experience with scripting and automation using Python, Bash, or PowerShell
• Exposure to SRE principles and operational excellence practices
• Experience supporting hybrid cloud or multi-cloud environments

Why work with us:  

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Competitive Provident Fund contributions
  • Paid time off and holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

Through an Employer of Record (EOR), we are looking for a new Director of Software Engineering in India to join our growing IT Team. This individual will report into our VP of IT and lead our engineering organization into its next phase of growth. This role is equal parts strategic leadership and hands-on influence, shaping how we build, scale, and deliver systems that power a high-impact e-commerce business. You’ll define the technical vision, develop strong engineering leaders, and ensure our platforms are reliable, scalable, and built for the future. If you enjoy influencing company-wide strategy through technology decisions, building and developing high performing Engineering teams, and solving complex challenges at scale in a fast-growing, customer-focused business, we’d love to hear from you!

This position requires occasional travel within India to support business initiatives and team collaboration. In addition, travel to our U.S.-based headquarters in Melville, NY may be required up to once per year for internal meetings and team-building activities.

Role Type: Full-Time

Location: Remote from India

Schedule: Monday through Friday, 4:00 a.m. – 1:00 p.m. U.S. Eastern Time / 1:30 p.m. – 10:30 p.m. Indian Standard Time to ensure effective collaboration 

Base Salary: $65,000 – $92,000 USD per year

Responsibilities:

Shape the future of our technology

• Define and execute a multi-year engineering and architecture strategy aligned with company goals
• Guide system design and architectural decisions to support scalability, performance, and resilience
• Oversee Site Reliability Engineering to ensure operational excellence and system uptime

Lead and grow high-performing teams

• Manage and develop Engineering Managers and senior technical leaders
• Set clear expectations, provide coaching, and build a culture of accountability and growth
• Strengthen leadership bench through mentorship, succession planning, and hiring

Drive execution and delivery at scale

• Ensure consistent, high-quality delivery across multiple teams and large-scale initiatives
• Establish and track engineering metrics to improve performance, quality, and team health
• Own resource planning and align budgets to support strategic priorities

Partner across the business

• Collaborate closely with Product, Operations, and business leaders to prioritize work and deliver impact
• Align engineering efforts with customer needs and business outcomes

Build the future team

• Lead hiring efforts for Engineering Managers and senior engineers
• Develop and maintain a strong talent pipeline to support continued growth

Requirements: 

• 15+ years of progressive experience in software engineering, including 10+ years leading teams and managing managers
• Proven ability to influence senior stakeholders and align multiple teams around shared goals
• Experience designing and delivering complex, scalable systems in cloud environments
• Strong foundation in system design, architecture, and modern engineering best practices
• Technical depth across:
  • Backend: Java, Spring Boot, microservices architecture
  • Databases: MySQL, Oracle, Redis
  • Frontend: JavaScript, React, TypeScript, modern frameworks
  • Mobile: Flutter or native iOS/Android development
• Experience leveraging AI tools (e.g., ChatGPT, Copilot, Claude) to improve engineering productivity
• High-level proficiency of written and verbal communication in English

Preferred Qualifications:

• Experience leading or partnering closely with Site Reliability Engineering teams
• Familiarity with modern DevOps and infrastructure tools (Docker, Kubernetes, CI/CD, Linux/Unix, Nginx, Apache, ELK stack)
• Background in e-commerce, supply chain, or other high-transaction environments
• Masters or advanced degree in a technical or business field

Why work with us:  

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Competitive Provident Fund contributions
  • Paid time off and holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for new Fulfillment Associates to join our growing Fulfillment Team and Fulfillment Center network. This individual will report into our Inbound and Outbound Team Leads. If you are motivated and want to start a career with a rapidly growing company, we want you to hear from you!

Job Type: Full Time, Non-Exempt

Location: Reno, NV

Schedule Options:

• Monday through Friday, from 6:00am to 2:30pm PST
• Monday through Friday, from 11:00am to 7:30pm PST
• Sunday from 9:00am to 5:30pm and Monday through Thursday, from 11:00am to 7:30pm PST

Base Pay Rate: $20-$21/hour (paid weekly)

We think you will succeed as a Fulfillment Associate if:

• You have a positive ‘can-do’ attitude
• You are hardworking with a great work ethic
• You are pleasant, personable, and fun to be around
• You are a dependable team player
• Enjoy working in a fast pace environment

Requirements:

• Basic understanding of English
• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently  
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day 
• Ability to operate and use all equipment necessary to check in and put away materials

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, voluntary time off, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible spending account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Stepping Up to Leadership professional development program
  • Company rewards and recognition program
  • And more!  
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on cross-training, internal mobility options, and Stepping Up to Leadership program.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our daily start-up meetings, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are opening a new fulfillment center in Atlanta, GA and are looking for a General Manager to join our growing Fulfillment Center network. This individual will report to our Senior Director of Fulfillment and will be responsible for leading the establishment and day-to-day operations of our new high-volume facility. This individual will oversee all aspects of site performance, ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, cost control, and employee engagement. As the leader of our brand-new fulfillment center, this individual will play a critical role in building the leadership team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. We’re looking for someone who is passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence.

Job Type: Full-Time, Exempt

Location: McDonough/Locust Grove area of Atlanta, GA

Schedule: This role oversees our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Travel: This position requires travel to our headquarters in Melville, NY up to 3 times per year for internal meetings, leadership development, and team building activities. Additionally, please note that for the first 6 to 9 months of this role, the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses.

Salary: $145,040 – $181,300 per year

Responsibilities:

• Oversee all processes and procedures for all inbound, outbound, inventory control and facility operations
• Ensure the teams are staffed appropriately to operate at peak efficiency and complete all assigned tasks daily
• Manage the work performance of each member of the leadership team to ensure productivity standards and KPI metrics are consistently being met
• Identify, lead, and support continuous improvement initiatives that drive customer service, accuracy, and productivity efficiencies while reducing operating cost
• Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard
• Support the Senior Director of Fulfillment in the standardization of the overall operations of the fulfillment center
• Partner and communicate with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
• Build a high-performing leadership team through coaching, mentoring, succession planning, and talent development
• Deliver performance reviews and conduct monthly check-ins with each member of the leadership team to establish rapport and provide feedback
• Address performance related incidents that arise and recommending a course of action on all disciplinary and personnel issues
• Train and develop fulfillment leadership through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
• Attend and participate in the HR and cross-functional meetings
• Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility
• Lead by example and maintain professional standards in the workplace

Requirements:

• Bachelor’s degree in a related field
• 7 years of applicable experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments
• 3 years of managerial experience
• Understanding of distribution flow, operational systems, integration, and automation
• Proven ability to analyze KPIs and develop data-driven strategies to improve performance and employee engagement
• Strong background in process improvement, including identifying workflow inefficiencies and implementing scalable solutions
• Fundamental understanding of inventory, supply chain and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
• Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
• Exceptional verbal and written communication skills with the ability to influence and align with executive leadership, while also connecting effectively with frontline associates
• Proven track record of achieving operational goals related to productivity, accuracy, and cost efficiency
• Ability to work independently, multitask and follow process and standard procedures

Preferred Qualifications: 

• Experience working in an automated warehouse environment, including experience with a Tier 1 warehouse management system (WMS), conveyor systems, and robotics

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for an IT Support Technician to join our IT Infrastructure Team. This individual will report into our IT Team Lead and is responsible for providing hands-on technical support and maintaining IT infrastructure at the Canal Winchester, Ohio fulfillment center and office facility. The individual will serve as the primary on-site IT point of contact and escalation resource for all infrastructure and end-user technology related issues at the facility.

Role Type: Full-Time, Non-Exempt 

Location: On site at 6085 Winchester Pike, Canal Winchester, OH 43110

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. EST

Base Salary: $50,345 – $62,931 per year

Responsibilities: 

• Provide timely technical support for on-site and remote end users
• Diagnose, troubleshoot, and resolve hardware, software, network, and infrastructure issues
• Install, maintain, and troubleshoot a wide range of IT systems and devices, including PC/laptop hardware and software, printers, network equipment, video surveillance systems, and voice/phone systems
• Support warehouse technologies including RF scanners, barcode scanners, tablets, wireless access points, and related systems
• Provide basic network support including switch patching, cabling validation, and wireless troubleshooting
• Perform basic administration of Microsoft 365 and Azure AD accounts, user access, and permission management
• Deploy and maintain desktop images and application software
• Conduct IT onboarding for new hires, including device provisioning, account and access setup, and onboarding sessions with end users
• Coordinate and work with third-party vendors for hardware repairs, network cabling, and other technical service requests
• Provide 'remote hands and eyes' support for corporate IT and external vendors
• Assist with security systems including video surveillance and access control technologies
• Ensure adherence to company IT security standards, patching policies, and access control procedures
• Maintain asset inventory and lifecycle management for IT equipment
• Document technical procedures and update IT support documentation
• Manage and monitor the company's ticketing system to track, prioritize, and resolve incidents and service requests
• Safely lift and move moderately heavy equipment such as computers and printers
• Provide occasional off-hours or emergency support when required

Requirements: 

• Associate's degree in IT, Business, or similar field
• 2+ years of Level1/Level2 IT Support experience
• Strong knowledge of Windows operating system and PC hardware
• Working knowledge of Microsoft 365 administration
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, switching, wireless)
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and multi-task in a fast-paced environment
• Solid communication and interpersonal skills
• Polite and friendly demeanor with a passion for helping others

Preferred Qualifications: 

• Experience working in a warehouse, logistics, or distribution facility environment
• Experience supporting printers, mobile devices, RF scanners and other warehouse IT related hardware and software
• Working knowledge of Android and Apple operating systems
• Basic understanding of structured cabling infrastructure (copper and fiber)
• Familiarity with collaboration tools such as Slack and Microsoft Teams

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Local Operations Supervisor to join our growing Local Operations Team and Fulfillment Center network. This individual will report into our Senior Manager, Final Mile Delivery and is responsible for the oversight, development, and accountability of the local delivery and pickup counter operations. This role provides leadership across fleet administration, dispatch, driver management, and on-site pickup counter functions, ensuring efficient, safe, and customer-focused service.

Job Type: Full-Time, Exempt

Location: 180,000 sq. ft. in Farmers Branch, TX at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234

Schedule: This role oversees an operation that runs Monday through Friday from 9:00 a.m. to 6:00 p.m. CT. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Salary: $65,400 – $81,750 per year 

Responsibilities:

• Confirm daily routes and ensure Local Delivery Drivers are available to take orders
• Continuously communicate with Local Delivery Drivers while they are out on their routes
• Continuously schedule new orders into WorkWave until cutoff times
• Supervise daily routing and dispatch operations to ensure efficient, on-time deliveries and high customer satisfaction
• Monitor route performance and collaborate with Fulfillment and Customer Service teams to resolve delivery or scheduling issues
• Oversee daily fleet operations, ensuring vehicles are properly maintained, inspected, and compliant with all state, federal, and company standards
• Manage vehicle registrations, insurance, fuel usage, and maintenance schedules, maintaining accurate documentation and cost controls
• Coordinate with vendors for repairs, preventive maintenance, and vehicle acquisition or decommissioning
• Serve as the primary point of contact for fleet and dispatch software to optimize system utilization, reporting, and workflow improvements
• Promote a strong safety culture by conducting driver training, audits, and incident investigations in compliance with DOT and OSHA standards
• Oversee Pickup Counter Associates in assisting customers on-site and during pickup counter hours of operation
• Work with customers over the phone as it pertains to Local Delivery and Pickup orders
• Assist the Customer Service team in Slack regarding anything related to Local Delivery and Pickup
• Oversee waves, replenishment, picking, and packing as they pertain to Local Delivery and Pickup orders
• Identify and implement process improvements to enhance fleet and pickup counter performance, reduce operational costs, and support business growth
• Carry out supervisory responsibilities in conjunction with the Assistant General Manager and in accordance with SupplyHouse’s policies and procedures
• Collaborate with the Assistant General Manager in aspects including, but not limited to, hiring, training, assigning and directing work, appraising performance, disciplinary actions, and addressing complaints and resolving issues
• Communicate all departmental personnel-related issues to the Assistant General Manager prior to addressing team members to discuss the course of action
• All other duties as assigned by the Assistant General Manager and/or SupplyHouse management

Requirements:

• High school diploma or GED equivalent
• 1–2 years of leadership experience in a fulfillment, warehouse, or distribution environment
• Direct fleet, transportation, routing, or delivery management experience
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment
• Fundamental understanding of inventory management, supply chain, and logistics concepts, including experience with local delivery operations and route management
• Strong problem-solving, organization, and time management skills, with high attention to detail and effective verbal and written communication skills
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Ability to work independently, multitask, and follow standard processes and procedures
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Preferred Qualifications: 

• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
  
• Familiarity with performance management, including conducting feedback sessions and supporting employee development
  
• Familiarity with DOT and OSHA compliance standards in warehouse or fleet operations

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Maintenance Associate to join our growing Maintenance Team and Fulfillment Center network. This individual will report into our Maintenance Supervisor and is responsible for ensuring that the fulfillment center’s equipment and machinery are in good working order. If you are motivated and want to start a career with a rapidly growing company, we’d love to hear from you! 

Job Type: Full-Time, Non-Exempt

Location: 196,000 sq. ft. in Reno, NV at 9460 N. Virginia St., Suite C, Reno, NV 89506

Schedule:  Monday through Friday, from 8:00am to 4:30pm PST

Base Salary: $24- $30 per hour (paid weekly)

Responsibilities:

• Perform routine preventive maintenance to ensure that machines/equipment are running smoothly 
• Inspect, operate, and test machinery/equipment
• Diagnose machine malfunctions and mechanical problems and determining how to correct the problems, check blueprints, repair manuals or parts catalogs as necessary
• Maintain and repair specialized machinery/equipment 
• Document type and costs of maintenance or repair work 
• Respond to emergency maintenance requests as needed 
• Adhere to safety policies and procedures to ensure a safe work environment  
• Maintain an organized and clean workspace
• All other duties as assigned by the Maintenance Supervisor and/or SupplyHouse.com management including but not limited to assisting in other departments throughout the fulfillment center and adhering to that department's expectations 

Requirements:

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, voluntary time off, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible spending account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Stepping Up to Leadership professional development program
  • Company rewards and recognition program
  • And more!  
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on cross-training, internal mobility options, and Stepping Up to Leadership program.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our daily start-up meetings, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Marketplace Operations Manager to join our Product Team. This individual will report into our Senior Manager, Category Management and will be responsible for the day-to-day operational health of SupplyHouse’s third-party marketplace channel. This role ensures that marketplace performance is continuously monitored, supplier onboarding is executed efficiently, and catalog and listing quality standards are upheld. If you are interested in finding and onboarding new marketplace suppliers and building a pipeline of qualified partners, we want to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote 

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility 

Base Salary: $92,940 – $116,175 per year

Responsibilities: 

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Requirements: 

• Bachelor's degree in in Business, Marketing, Merchandising, or a related field (or equivalent professional experience)
• A minimum of 5 years of experience in marketplace operations, e-commerce merchandising, or a related field
• Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action
• Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools
• Experience managing supplier or vendor relationships in an operational capacity
• Strong organizational skills with the ability to manage multiple workstreams and shifting priorities
• Clear written and verbal communication skills with the ability to coordinate across cross-functional teams
• Proven ability to document processes and create SOPs in a structured, repeatable format

Preferred Qualifications: 

• Experience with marketplace platforms (e.g., Amazon, Home Depot, Walmart, or similar) or B2B e-commerce environments
• Familiarity with product feed management, catalog systems, or MDM tools
• Experience in plumbing, HVAC, or trade supply distribution is a plus

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Outbound Manager to join our Nevada Fulfillment Center! This individual will report into our Assistant General Manager and is responsible for managing, coordinating, and leading all Outbound operations. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Job Type: Full-Time, Exempt

Location: 196,000 sq. ft. in Reno, NV at 9460 N. Virginia St., Suite C, Reno, NV 89506

Schedule: This role oversees an operation that runs Sunday through Friday from 6:00 a.m. to 11:30 p.m. PT. While this position generally follows a schedule of Monday through Friday from 8:00 a.m. to 5:30 p.m. PT, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Salary: $79,000 – $99,000 annually

Responsibilities:

• Oversee all processes and procedures for outbound operations including picking and packing 
• Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis  
• Manage the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met 
• Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost 
• Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard 
• Partner and communicate with management/leadership to ensure alignment of objectives, to problem solve, provide operational updates, and develop new operational procedures and strategies  
• Deliver performance reviews and conduct monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback 
• Address performance-related incidents that arise and recommend a course of action on all disciplinary and personnel issues 
• Train and develop team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement 
• Attend and participate in HR Leadership meetings  
• Create and promote a safe working environment while developing a culture in which team members feel safe and comfortable in their areas of responsibility
• All members of management are expected to lead by example and maintain professional standards in the workplace

Requirements:

• 3-5 years of experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments
• Understanding of distribution flow, integration, and automation
• Fundamental understanding of inventory, supply chain, and logistics concepts
• Working knowledge of warehouse management systems (WMS), inventory management, and logistics concepts.
• Experience managing cross-functional initiatives and collaborating with HR, Safety, or Corporate departments to support broader organizational goals.
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
• Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
• Exceptional verbal and written communication skills including public speaking
• Ability to work independently, multitask and follow process and standard procedures
• Ability to perform physical activity including, but not limited to walking, lifting, pushing, pulling, and handling various items
• Ability to lift and carry items 10-50Ibs (all members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached)
• Ability to operate and use all equipment necessary

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for an Outbound Supervisor to join our growing OH Fulfillment Center network. This individual will report into our Outbound Manager and is responsible for the oversight, development, and accountability of the Picking and Packing Teams, ensuring accurate, efficient, and timely order fulfillment from picking through final shipment. If you are looking for a career that will allow you to motivate team members and support management, we’d love to hear from you!

Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule: This role oversees an operation that runs Monday through Friday from 6:00 a.m. to 11:30 p.m. ET. While this position generally follows a schedule Monday through Friday from 3:00 p.m. to 11:30 p.m. ET, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Salary: $65,000 – $81,000 per year 

Please note: Training for this position will be Monday through Friday, from 7:30 a.m. to 4:00 p.m. ET for the first week! 

Responsibilities:

• Ensure the Picking Team meets daily Fast Track shipment deadlines with a high standard of accuracy
• Wave orders, delegate assignments, and oversee priority replenishments to keep operations on schedule
• Ensure the Packing Team meets daily Fast Track shipment deadlines with a high standard of quality and accuracy
• Assign packers to stations via the assignment board and reallocate resources across the team as needs shift throughout the day
• Monitor and maintain shipment supply inventory and serve as backup to the Picking Team when serving as the sole lead present in Outbound
• Serve as the primary point of contact for Customer Service on high-priority orders, incomplete SKUs, packing errors, staged orders, and other issues involving the Picking or Packing Teams
• Partner with the Training Team to ensure all associates are trained on operational, safety, and organizational procedures
• Monitor individual and departmental performance, providing consistent feedback to drive KPI success
• Conduct monthly one-on-one check-ins with each Picking and Packing associate to build rapport and reinforce development
• Address personnel and performance-related concerns promptly and professionally
• Ensure timecards for Picking and Packing Associates are accurate and up to date
• Attend and participate in HR and Operations Leadership meetings weekly
• Partner with the Outbound Manager to execute process improvements and assigned projects that support departmental growth
• Model professional standards and lead by example throughout the workplace

Requirements:

• High school diploma or GED equivalent
• 2+ years of leadership experience in a fulfillment, warehouse, or distribution environment
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment
• Fundamental understanding of inventory, supply chain, and logistics concepts
• Proficiency with Microsoft Office applications, especially Word, Outlook, and Excel
• Strong problem-solving and time-management skills, with excellent attention to detail
• Strong verbal and written communication skills
• Ability to work independently, multitask, and follow established processes and procedures

Preferred Qualifications:

• Bachelors degree in Supply Chain, Distribution Management, or a related field
• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
• Familiarity with performance management, including conducting feedback sessions and supporting employee development
• Experience overseeing both picking and packing functions within a fulfillment or distribution environment.

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Packing Supervisor to join our growing Outbound Team and Fulfillment Center network. This individual will report into our Outbound Manager and is responsible for overseeing the daily functions of the packing team to ensure that all items are packed in a timely and accurate manner. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule: This role oversees an operation that runs Sunday through Saturday from 7:30 a.m. to 8:00 p.m. While this position generally follows a schedule of Sundays from 8:00 a.m. to 4:30 p.m. and Monday through Thursday from 11:00 a.m. to 7:30 p.m. ET, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Salary: $65,000 – $81,000 per year

Please note: Training for this position will be Monday through Friday from 7:30 a.m. to 4:00 p.m. for the first week!

Responsibilities:

• Plan, organize, assign, and direct work in partnership with the Supervisor or Manager, addressing issues and resolving problems
• Train Associates on processes
• Assist the Manager and other internal groups to meet and exceed customer requirements and production needs 
• Assist the Manager and other staff to ensure compliance with all company rules, policies, and guidelines
• Assure the safety and security of team members and inventory
• Coordinate with other departments on processes and procedures
• Monitor associate production standards and partner with team members to ensure SOP's are followed
• Other tasks deemed necessary to ensure customer satisfaction, compliance, safety, and all company rules, policies, and guidelines are met

Requirements:

• High school diploma or GED equivalent
• Fundamental understanding of inventory, supply chain and logistics concepts
• Proficiency with Microsoft Office applications (e.g.: Word, Outlook, and Excel)
• Strong problem-solving, time management, attention to detail, and interpersonal skills
• Exceptional verbal and written communication skills with the ability to influence and align with executive leadership, while also connecting effectively with frontline associates
• Ability to work independently, multitask, and follow process and standard procedures
• Ability to follows process and standard procedures
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Paid Media Manager to join our Growth Marketing Team in our Marketing department. This individual will report into our Director of Growth Marketing and will be responsible for managing and optimizing SupplyHouse’s multi-channel paid media programs to drive profitable, incremental growth. This role combines strategic planning, hands-on execution, and performance analysis across search, shopping, social, and video channels, ensuring investments align with business objectives and delivering measurable results. If you’re passionate about shaping marketing investment strategy, optimizing paid media performance, and using data to drive customer acquisition, brand visibility, and profitability, we’d love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote 

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility 

Base Salary: $105,318 – $131,648 per year

Responsibilities:

• Own and manage the paid media portfolio across channels including Paid Search, Shopping, Paid Social, Retargeting, Streaming TV, and Linear TV to drive efficient revenue growth
• Lead day-to-day management of large-scale Paid Search and Shopping programs, including campaign setup, bid strategy, budget pacing, tracking, and performance reporting
• Oversee paid social and retargeting efforts across Meta, YouTube, and other networks; develop audience strategies, manage creative testing, and optimize campaigns for performance
• Plan and execute upper- and mid-funnel media investments, including streaming and linear TV campaigns, ensuring alignment with performance goals and brand strategy
• Maintain daily performance tracking to ensure spend, efficiency, and ROI remain within target parameters across all platforms
• Manage product feed strategy and operations within Google Merchant Center; ensure data accuracy, category coverage, and readiness for scale
• Collaborate with advertising platform partners (Google, Microsoft, Meta, TV/CTV vendors) to identify testing opportunities, pilot betas, and implement best practices
• Analyze cross-channel performance data to identify trends, optimize budgets, and improve return on ad spend (ROAS)
• Conduct regular account audits to maintain campaign health, ensure accurate tracking, and uphold clean account structures
• Collaborate cross-functionally with Marketing, Creative, Analytics, SEO, and Growth teams to align paid media strategies with broader marketing initiatives
• Develop and scale creative testing frameworks across text, image, video, and TV assets to maximize ad relevance and conversion performance

Requirements: 

• Bachelors degree in Marketing, Statistics, or a related business field
• 5+ years of paid search account management experience
• 3+ years of paid social, retargeting, or display experience
• 1+ year of TV, CTV, or Video Ad experience
• Experience utilizing Google Tag Manager
• Technical experience with AI Tools and BigQuery
• Strong analytical and decision making skills
• Exceptional written and verbal communication skills
• Strong experience with Microsoft Office products, especially Excel data analysis

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service. 

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. 

Through an Employer of Record (EOR), we are looking for a new Principal Backend Engineer in India to join our growing IT Team. This individual will report to our Sr. Director of IT, serve as a technical leader and system architect, guiding the design and delivery of scalable, reliable, and high-performance solutions across our e-commerce and internal platforms. You’ll partner closely with senior leaders to define the long-term engineering vision and lead initiatives that strengthen system performance, scalability, and reliability. If you’re an experienced technical leader who thrives on collaboration, mentorship, and building solutions that power business growth, we’d love to hear from you! 

Role Type: Full-Time 

Location: Remote from India

Schedule: Monday through Friday, 4:00 a.m. – 1:00 p.m. U.S. Eastern Time / 12:00 p.m. – 9:00 p.m. Indian Standard Time to ensure effective collaboration   

Base Salary: $50,000 - $60,000 USD per year

Responsibilities: 

• Technical Strategy & Architecture 
  • Architect end-to-end software solutions using modern frameworks and design patterns aligned with scalability, performance, and maintainability goals. 
  • Lead system design discussions for high-traffic applications, ensuring robust architecture for business-critical services. 
  • Evaluate, recommend, and implement architectural improvements to enhance scalability, observability, and resilience. 
  • Define and uphold best practices for code quality, security, accessibility, and data privacy compliance. 
• Project Leadership 
  • Lead complex, cross-functional projects from concept to delivery, aligning engineering solutions with business needs. 
  • Collaborate with product and business teams to define technical vision and ensure cohesive project execution. 
  • Oversee the technical implementation of new features and services, ensuring efficient use of system resources and infrastructure. 
• System Engineering & Optimization 
  • Build and maintain distributed systems using Spring Boot microservices, Docker, and Kubernetes. 
  • Design and optimize high-performance databases using MySQL and Oracle, leveraging indexing and tuning for efficiency. 
  • Implement and manage Redis for caching, Eureka Server for service registration, and the ELK Stack for monitoring and analytics. 
  • Configure Nginx and Apache for load balancing and high availability across production systems. 
• DevOps & Reliability Engineering 
  • Own and maintain CI/CD pipelines using Jenkins for automated builds, testing, and deployments. 
  • Ensure system health and stability through proactive monitoring, logging, and alerting strategies. 
  • Drive improvements in deployment automation, infrastructure as code, and site reliability practices. 
• Leadership & Collaboration 
  • Act as a technical advisor and mentor, helping develop engineers’ skills in architecture, design, and problem-solving. 
  • Conduct code and design reviews to maintain engineering excellence. 
  • Collaborate effectively with senior leadership and cross-departmental stakeholders to influence company-wide technical initiatives. 
  • Foster a culture of innovation, ownership, and accountability across the engineering organization. 

Requirements: 

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Information Technology, or related field.  
• 10+ years of experience in enterprise-level software development. 
• Advanced proficiency in: 
  • Java, Spring Boot, Microservices Architecture 
  • MySQL, Oracle, and Redis 
  • React and modern front-end frameworks 
  • Docker, Kubernetes, Jenkins CI/CD 
  • Linux/UNIX, Nginx, Apache, and ELK Stack 
• Deep understanding of data structures, algorithms, and system design principles. 
• Proven ability to architect and deliver complex backend systems and mentor technical teams. 
• Strong collaboration skills with the ability to influence senior leaders and align multiple teams toward shared goals. 

Preferred Qualifications:

• Experience using AI platforms to increase productivity (ex: Claude, Copilot, ChatGPT, etc.)

Why work with us:  

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Competitive Provident Fund contributions
  • Paid casual and sick leave, plus country-specific holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives!  
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget.  
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.   
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.  

Check us out and learn more at https://www.supplyhouse.com/our-company!   

Additional Details:  

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.    
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.  
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. 
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain. 

What is an Employer of Record (EOR)?

Through our partnership with Remote.com, a global Employer of Record (EOR), you can join SupplyHouse from home, while knowing your employment is handled compliantly and securely. Remote takes care of the behind-the-scenes details – like payroll, benefits, taxes, and local compliance – so you can focus on your work and career growth. Even though Remote manages these administrative functions, you’ll be a part of the SupplyHouse team: connected to our culture, collaborating with colleagues, and contributing to our shared success. This partnership allows us to welcome talented team members worldwide while ensuring you receive a best-in-class employee experience.

Real people. Real service. 

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. 

Through an Employer of Record (EOR), we are looking for a new Principal Backend Engineer in India to join our growing IT Team. This individual will report to our Sr. Director of IT, serve as a technical leader and system architect, guiding the design and delivery of scalable, reliable, and high-performance solutions across our e-commerce and internal platforms. You’ll partner closely with senior leaders to define the long-term engineering vision and lead initiatives that strengthen system performance, scalability, and reliability. If you’re an experienced technical leader who thrives on collaboration, mentorship, and building solutions that power business growth, we’d love to hear from you! 

Role Type: Full-Time 

Location: Remote from India

Schedule: Monday through Friday, 4:00 a.m. – 1:00 p.m. U.S. Eastern Time / 12:00 p.m. – 9:00 p.m. Indian Standard Time to ensure effective collaboration   

Base Salary: $50,000 - $60,000 USD per year

Responsibilities: 

• Technical Strategy & Architecture 
  • Architect end-to-end software solutions using modern frameworks and design patterns aligned with scalability, performance, and maintainability goals. 
  • Lead system design discussions for high-traffic applications, ensuring robust architecture for business-critical services. 
  • Evaluate, recommend, and implement architectural improvements to enhance scalability, observability, and resilience. 
  • Define and uphold best practices for code quality, security, accessibility, and data privacy compliance. 
• Project Leadership 
  • Lead complex, cross-functional projects from concept to delivery, aligning engineering solutions with business needs. 
  • Collaborate with product and business teams to define technical vision and ensure cohesive project execution. 
  • Oversee the technical implementation of new features and services, ensuring efficient use of system resources and infrastructure. 
• System Engineering & Optimization 
  • Build and maintain distributed systems using Spring Boot microservices, Docker, and Kubernetes. 
  • Design and optimize high-performance databases using MySQL and Oracle, leveraging indexing and tuning for efficiency. 
  • Implement and manage Redis for caching, Eureka Server for service registration, and the ELK Stack for monitoring and analytics. 
  • Configure Nginx and Apache for load balancing and high availability across production systems. 
• DevOps & Reliability Engineering 
  • Own and maintain CI/CD pipelines using Jenkins for automated builds, testing, and deployments. 
  • Ensure system health and stability through proactive monitoring, logging, and alerting strategies. 
  • Drive improvements in deployment automation, infrastructure as code, and site reliability practices. 
• Leadership & Collaboration 
  • Act as a technical advisor and mentor, helping develop engineers’ skills in architecture, design, and problem-solving. 
  • Conduct code and design reviews to maintain engineering excellence. 
  • Collaborate effectively with senior leadership and cross-departmental stakeholders to influence company-wide technical initiatives. 
  • Foster a culture of innovation, ownership, and accountability across the engineering organization. 

Requirements: 

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Information Technology, or related field.  
• 10+ years of experience in enterprise-level software development. 
• Advanced proficiency in: 
  • Java, Spring Boot, Microservices Architecture 
  • MySQL, Oracle, and Redis 
  • React and modern front-end frameworks 
  • Docker, Kubernetes, Jenkins CI/CD 
  • Linux/UNIX, Nginx, Apache, and ELK Stack 
• Deep understanding of data structures, algorithms, and system design principles. 
• Proven ability to architect and deliver complex backend systems and mentor technical teams. 
• Strong collaboration skills with the ability to influence senior leaders and align multiple teams toward shared goals. 

Preferred Qualifications:

• Experience using AI platforms to increase productivity (ex: Claude, Copilot, ChatGPT, etc.)

Why work with us:  

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Competitive Provident Fund contributions
  • Paid casual and sick leave, plus country-specific holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives!  
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget.  
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.   
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.  

Check us out and learn more at https://www.supplyhouse.com/our-company!   

Additional Details:  

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.    
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.  
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. 
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain. 

What is an Employer of Record (EOR)?

Through our partnership with Remote.com, a global Employer of Record (EOR), you can join SupplyHouse from home, while knowing your employment is handled compliantly and securely. Remote takes care of the behind-the-scenes details – like payroll, benefits, taxes, and local compliance – so you can focus on your work and career growth. Even though Remote manages these administrative functions, you’ll be a part of the SupplyHouse team: connected to our culture, collaborating with colleagues, and contributing to our shared success. This partnership allows us to welcome talented team members worldwide while ensuring you receive a best-in-class employee experience.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Program Manager, Fulfillment Operations to join our corporate Operations Team. This individual will report into our Manager of Program Management and lead critical facility buildout and automation initiatives across SupplyHouse's fulfillment network. They will own end-to-end project execution for new FC launches, relocations, and automation system deployments, coordinating closely with Operations, IT, Finance, and external vendors to deliver on scope, schedule, and budget. If you have a strong background in warehouse operations, capital project management, or supply chain engineering and thrive in a highly cross-functional environment with significant ambiguity, we’d love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position will require travel up to 15% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. 

Role Type: Full-Time, Exempt

Location: Remote 

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility 

Base Salary: $82,000 – $103,000 per year

Responsibilities: 

• Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live
• Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT
• Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines
• Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
• Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions
• Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments
• Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions
• Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations
• Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design
• Support continuous improvement initiatives across the fulfillment network in partnership with the CI team
• Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions
• Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations
• Build and maintain performance measurement programs for automation systems across the fulfillment network, translating system data into actionable operational reporting
• Lead ROI tracking and validation for automation investments, including methodology development and ongoing reporting
• Own continuous post-launch performance measurement, including tracking actuals vs. design targets, managing an improvement backlog, and driving accountability across operations, vendor, and leadership teams

Requirements: 

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
• 3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics field
• Experience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurement
• Experience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partners

Preferred Qualifications: 

• Direct on-site fulfillment or warehouse operations experience
• Experience with greenfield facility buildouts or large-scale FC relocations
• Familiarity with WES/WCS integration and automation vendor management
• Experience with project management tools and methodologies (PMP, Agile, or equivalent)
• Experience in e-commerce or distribution environment
• Experience building KPI frameworks or performance dashboards in a fulfillment, warehouse, or distribution environment
• Experience working with WES, WCS, or WMS data to support operational reporting
• Proficiency in Excel, SQL, or BI tools (Power BI, Tableau, or equivalent)

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Receiving Supervisor to join our growing Fulfillment Center network. This individual will report into our Inbound Manager and is responsible for the oversight, development, and accountability of the Receiving Team and Put Away Team. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Job Type: Full-Time, Exempt

Location: 180,000 sq. ft. in Farmers Branch, TX at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234

Schedule: This role oversees an operation that runs Sunday from 8:00 a.m. to 6:30 p.m. CT and Monday through Friday from 6:00 a.m. to 11:30 p.m. CT (Saturdays run based on operational need). While this position generally follows a schedule of Monday through Friday from 6:00 a.m. to 2:30 p.m. CT, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Salary: $65,400 – $81,750 per year

Responsibilities:

Requirements:

• High school diploma or GED equivalent
• 1-2 years of leadership experience in a fulfillment, warehouse, or distribution environment
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment
• Fundamental understanding of inventory, supply chain and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong problem-solving, attention to detail, and time management skills
• Exceptional verbal and written communication skills
• Ability to work independently, multitask, and follow process and standard procedures
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per da

Preferred Qualifications:

• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
• Familiarity with performance management, including conducting feedback sessions and supporting employee development

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Replenishment Supervisor to join our growing Inbound Team and Fulfillment Center network. This individual will report into our Inventory Control Manager and is responsible for the oversight, development, and accountability of
the Replenishment Team.

Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule Options: This role oversees an operation that runs across the following schedules. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

• Sundays from 8:00 a.m. to 4:30 p.m. ET and Monday through Thursday from 11:00 a.m. to 7:30 p.m. ET
  • Training for this position will be Monday through Friday from 7:30 a.m. to 4:00 p.m. ET for the first week
• Monday through Friday from 3:00 p.m. to 11:30 p.m.
  • Training for this position will be Monday through Friday from 11:00 a.m. to 7:30 p.m. ET for the first week

Salary: $65,000 – $81,000 per year  

Responsibilities:

• Lead shift start-up meetings and relaying any staffing/volume concerns to the Inventory Control Manager
• Assign work to replenishment associates
• Ensure priority replenishments and non-priority replenishment are completed with the provided deadlines
• Check inventory discrepancies identified during replenishment
• Track performance of each team member and providing consistent feedback regularly along with check-ins
• Ensure individual and departmental KPI success
• Conduct monthly check-ins with each member of the replenishment team in order to establish rapport and provide feedback
• Immediately address all personnel and performance related incidents that arise
• Ensure the associate’s timecards are accurate and up to date
• Attend and participating in the HR Leadership meetings twice a month
• Execute all process improvements developed and in partnership with the Inventory Control Manager to support the growth
• Execute all projects assigned by the Inventory Control Manager
• All members of leadership are expected to lead by example and maintain professional standards in the workplace

Requirements:

• High school diploma or GED equivalent
• 1–2 years of leadership experience in a fulfillment, warehouse, or distribution environment
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment
• Fundamental understanding of inventory, supply chain and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong problem solving and time management skills; strong attention to detail
• Strong verbal and written communication skills
• Ability to work independently, multitask and follow process and standard procedures
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Preferred Qualifications: 

• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
• Familiarity with performance management, including conducting feedback sessions and supporting employee development

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Replenishment Supervisor to join our growing Inbound Team and Fulfillment Center network. This individual will report into our Inventory Control Manager and is responsible for the oversight, development, and accountability of
the Replenishment Team.

Job Type: Full-Time, Exempt

Location: 196,000 sq. ft. in Reno, NV at 9460 N. Virginia St., Suite C, Reno, NV 89506

Schedule: This role oversees an operation that runs Sunday through Friday from 6:00 a.m. to 11:30 p.m. PT. While this position generally follows a schedule of Monday through Friday from 3:00 p.m. to 11:30 p.m. PT, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Salary: $66,000 – $83,000 per year 

Please note: Training for this position will be Monday through Friday, from 11:00am to 7:30pm PST for the first 2 weeks! 

Responsibilities:

• Lead shift start-up meetings and relaying any staffing/volume concerns to the Inventory Control Manager
• Assign work to replenishment associates
• Ensure priority replenishments and non-priority replenishment are completed with the provided deadlines
• Check inventory discrepancies identified during replenishment
• Track performance of each team member and providing consistent feedback regularly along with check-ins
• Ensure individual and departmental KPI success
• Conduct monthly check-ins with each member of the replenishment team in order to establish rapport and provide feedback
• Immediately address all personnel and performance related incidents that arise
• Ensure the associate’s timecards are accurate and up to date
• Attend and participating in the HR Leadership meetings twice a month
• Execute all process improvements developed and in partnership with the Inventory Control Manager to support the growth
• Execute all projects assigned by the Inventory Control Manager
• All members of leadership are expected to lead by example and maintain professional standards in the workplace

Requirements:

• High school diploma or GED equivalent
• 1–2 years of leadership experience in a fulfillment, warehouse, or distribution environment
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment
• Fundamental understanding of inventory, supply chain and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong problem solving and time management skills; strong attention to detail
• Strong verbal and written communication skills
• Ability to work independently, multitask and follow process and standard procedures
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Preferred Qualifications: 

• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
• Familiarity with performance management, including conducting feedback sessions and supporting employee development

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Safety Manager to join our growing Fulfillment Center network! This individual will report to our Senior Director of Fulfillment General Manager, and will lead and oversee all safety, health, and workers compensation initiatives across the entire SupplyHouse fulfillment network. This role ensures consistent implementation of safety protocols, regulatory compliance, and injury prevention strategies across all locations. If you are passionate about building a strong safety culture and driving continuous improvement across a growing operation, we’d love to hear from you!

This is a remote position open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. While this role is fully remote, there is a strong preference for the selected individual to live within reasonable proximity to one of our fulfillment centers in Atlanta, GA; Canal Winchester, OH; Dayton, NJ; Farmers Branch, TX; or Reno, NV.

About 40% of the year, this role will entail traveling to our fulfillment center locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Job Type: Full-Time, Exempt

Location: Remote

Schedule: While this position generally follows a schedule of Monday through Friday from 8:00 a.m. to 5:00 p.m., the Safety Manager is expected to be reachable outside of standard business hours in the event of a workplace incident or accident requiring support.

Salary: $107,480 – $134,351 per year

Responsibilities:

• ​​Own and implement company-wide safety programs, policies, and training across all fulfillment centers, including oversight of the driver safety program​
• ​​Lead regular audits, risk assessments, and corrective action plans to ensure compliance with OSHA and internal safety standards
• ​​Promote a proactive safety culture through education, engagement, and accountability
• ​​Partner with operations and the Product Catalog Team to ensure the proper handling and storage of all ORM-D and hazmat material
• ​​Partner with the Safety Team to identify workplace hazards, assist in root-cause investigations, and recommend corrective actions
• ​​Oversee all aspects of workers compensation including claims handling, reporting, and carrier coordination
• ​​Analyze claim data and trends quarterly to identify risks and opportunities to present to Senior Leadership
• ​​Support case managers and act as an escalation point for complex claims
• ​​Collaborate with insurance brokers and internal stakeholders during renewal cycles
• ​​Ensure fulfillment operations adhere to federal, state, and local safety regulations
• ​​Partner with HR teams to maintain and update compliance documentation and reporting standards
• ​​Support escalated investigations into safety incidents and ensure timely resolution and documentation
• ​​Directly manage Safety Supervisors at each fulfillment location
• ​​Facilitate cross-site collaboration and knowledge sharing among safety teams

Requirements:

• Bachelor’s degree in ​​Occupational Health and Safety, Environmental Science, or​ a related field
• ​​5+ years of experience in safety, compliance, or risk management within a multi-site fulfillment or logistics environment
• ​​Current OSHA, Certified Safety Professional (CSP), Certified Hazardous Materials Manager (CHMM) certification
• ​​Strong knowledge of OSHA regulations, workers compensation laws, and safety best practices
• ​​Excellent communication, analytical, and project management skills
• ​​Proven leadership experience managing distributed teams
• ​​Ability to maintain confidentiality and handle sensitive information with professionalism
• ​​Experience working in a manufacturing, warehouse, or fulfillment center environment

Preferred Qualifications: 

• Bachelor's degree in ​​Industrial Engineering, Supply Chain Management, Business Administration, or a related field

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Safety Supervisor to join our growing OH Fulfillment Center network. This individual will report into our Assistant General Manager and is responsible for developing, implementing, and maintaining comprehensive workplace safety programs across the fulfillment center. This role identifies contributing factors that interfere with workplace safety and operational performance, ensures compliance with federal, state, and local regulatory requirements, investigates incidents, trains associates on safe work practices, and fosters a proactive culture of safety throughout all departments and shifts.

Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule: This role oversees an operation that runs Monday through Friday from 6:00 a.m. to 11:30 p.m. ET. While this position generally follows a schedule Monday through Friday from 9:00 a.m. to 5:30 p.m. ET, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Base Salary: $65,000 – $81,000 per year 

Please note: Training for this position will be Monday through Friday, from 7:30am to 4:00pm EST for the first week!

Responsibilities:

• Develop, implement, and continuously improve the fulfillment center’s safety programs, policies, and standard operating procedures in alignment with OSHA, EPA, all network sites, and other applicable regulations
• Conduct daily, hands-on safety audits, floor walks, and hazard assessments across all departments and shifts; actively monitor team member conformity, physically inspect equipment, racking, and workstations for unsafe conditions, and drive timely corrective actions
• Maintain accurate and up-to-date safety records, including OSHA 300 logs, inspection reports, training records, and incident documentation
• Ensure proper storage, labeling, and handling of hazardous materials; partner with leadership to develop and enforce PPE standards and usage policies across all departments
• Lead hands-on investigations of all workplace injuries, near-misses, and property damage incidents at the scene; identify root causes and implement preventive measures
• Create and administer accident prevention plans, emergency response procedures, and evacuation drills; collaborate with HR on workers’ compensation cases, return-to-work programs, and case management
• Track, analyze, and report on safety metrics, incident reports, and corrective action trends; present findings and recommendations to leadership on a regular cadence
• Proactively walk all areas of the facility to identify and immediately address unsafe behaviors, conditions, or equipment; suggest corrective solutions and escalate as necessary
• Conduct in-person PIT observations on the floor; document operator performance, coordinate evaluations and re-evaluations, and partner with the Training Supervisor to facilitate coaching, retraining, or corrective action as needed
• Investigate PIT-related incidents, near-misses, and equipment damage; maintain PIT certification records, review pre-shift inspection compliance, and address unsafe operating trends in real time
• Design and deliver safety onboarding for all new hires and facilitate ongoing training, toolbox talks, and refresher sessions for all associates and supervisors; maintain and update training curriculum to reflect regulatory changes and evolving best practices
• Lead the Safety Committee and prepare and present safety-related materials in bi-monthly leadership meetings to build safety competency across departments
• Promote a safety-first culture through a consistent, visible, floor-level presence; engage associates directly through recognition programs and open communication channels for reporting concerns
• Organize and oversee First Aid, AED, and CPR certification programs for all leadership team members; maintain certification records, track renewal schedules, and coordinate training with qualified providers to ensure continuous compliance
• Serve as the primary point of contact for OSHA inspections, regulatory inquiries, and third-party safety audits; prepare and submit required regulatory reports and OSHA recordkeeping filings
• Stay current on changes to federal, state, and local safety regulations; communicate impacts, update policies and procedures, and coordinate with facilities and operations to ensure all equipment, racking, fire systems, and infrastructure meet applicable safety codes
• Partner with department managers, HR, and senior leadership to integrate safety priorities into daily operations
• Participate hands-on in the evaluation and safe design of new processes, equipment layouts, or facility changes before and during implementation
• Represent SupplyHouse’ safety standards with vendors, contractors, and visitors on-site; coordinate with other departments and network fulfillment centers on safety processes and best practices
• Attend HR Leadership meetings bi-monthly and off-site Safety Council meetings monthly to stay current on industry trends and regulatory updates
• Lead by example, demonstrating safe behaviors and reinforcing accountability at all levels of the organization

Requirements:

• High school diploma or GED equivalent
• 3-5 years of progressive safety experience in a warehouse, distribution, or fulfillment center environment, with direct, hands-on responsibility for floor-level safety oversight
• Demonstrated knowledge of OSHA General Industry standards (29 CFR 1910) and recordkeeping requirements
• OSHA 30-Hour General Industry certification
• Hands-on experience operating and overseeing Powered Industrial Trucks (PIT), including forklifts, reach trucks, order pickers, and pallet jacks; must be trained and certified on all PIT equipment used in the fulfillment center, with the ability to conduct evaluations, observe operators in real time, and hold associates accountable to safe operating standards
• Demonstrated knowledge of fulfillment center equipment safety, including conveyor systems, sortation equipment, racking structures, and automated material handling systems
• Proven experience conducting incident investigations, root cause analyses, and implementing corrective actions
• Experience developing and delivering safety training programs for a diverse, high volume workforce across a range of equipment types
• Fundamental understanding of inventory, supply chain, and logistics concepts
• Strong analytical skills with the ability to track metrics, identify trends, and present data-driven recommendations
• Excellent verbal and written communication skills; ability to effectively communicate safety concepts at all organizational levels
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and safety management systems
• Strong problem-solving, time management, and organizational skills; strong attention to detail
• Ability to work independently, multitask, and follow process and standard procedures
• Ability to work flexible hours, including occasional evenings or weekends, to support all shifts
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Preferred Qualifications: 

• OSHA 510 or CSP/ASP designation
  
• Experience managing safety programs across multiple shifts or departments simultaneously
  
• Familiarity with ergonomics programs, conveyor systems, sortation equipment, and automated material handling equipment safety
  
• Experience with environmental compliance programs (air, water, hazardous waste)
  
• Prior experience collaborating with HR on workers’ compensation and return-to- work programs

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Senior Fulfillment Continuous Improvement Specialist to join our Operations Team. This individual will report into our Senior Manger, Continuous Improvement and is a seasoned Continuous Improvement practitioner who operates independently on the organization’s most complex, high-impact improvement initiatives. As a senior individual contributor, this role leads network-wide process analysis, drives large cross-functional projects, and serves as a subject matter authority on Lean Six Sigma methodology and supply chain operations. The Senior Specialist brings analytical rigor and deep operational expertise to every engagement, setting the standard for quality, sustainability, and measurable results across the fulfillment center network. This individual understands how automation interacts with people and processes, and applies that knowledge to design improvements that are durable and scalable. This role also plays a key part in developing the broader Continuous Improvement community by mentoring colleagues and elevating team capabilities. This is a high-travel, hands-on role with significant time spent on the fulfillment center floor.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position will require travel up to 50% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as frequent travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote 

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility 

Base Salary: $92,440 – $115,550 per year

Responsibilities: 

• Lead network-wide process analysis and implement SOPs that drive consistency and reliability across fulfillment centers
• Independently manage complex improvement projects from identification through sustainment — owning scope, approach, and outcomes
• Design and evaluate pilot programs to validate new processes before full-scale rollout
• Apply statistical analysis to validate improvement hypotheses and assess process capability
• Develop KPIs and metrics to track and demonstrate supply chain improvement effectiveness
• Establish and enforce control plans and sustainment mechanisms to protect gains and prevent regression after project close
• Partner with Engineering and Operations teams to implement and optimize automated systems including robotics, sorters, and conveyor, and technologies
• Apply CI methodology to identify opportunities within automated workflows, reducing downtime, improving throughput, and increasing system reliability
• Develop and maintain Total Preventive Maintenance (TPM) programs for automated equipment and conveyance systems, including PM schedules, inspection checklists, and escalation protocols
• Monitor OEE (Overall Equipment Effectiveness) metrics for automated systems and drive structured improvement actions when targets are missed
• Lead sustainment reviews and audits to ensure automation-related improvements are maintained over time and embedded in standard work
• Collaborate with vendors and internal technical teams to integrate CI principles into equipment commissioning, changeovers, and upgrades
• Track and report on PM compliance, equipment reliability trends, and automation uptime as part of overall performance management
• Apply advanced statistical methods to analyze process capability, validate hypotheses, and quantify improvement impact
• Establish and maintain performance baselines; develop enterprise-level dashboards and reporting tools for senior stakeholder visibility
• Translate voice of customer into measurable, data-driven performance metrics that inform prioritization and investment decisions
• Ensure data integrity through partnerships with IT and analytics teams; optimize underlying analytics systems
• Mentor and guide CI team members and cross-functional team members on tools, frameworks, and problem solving approaches
• Effectively communicate complex CI insights and outcomes to senior stakeholders, adapting content and framing to audience
• Facilitate Kaizen events and cross-functional workshops to drive rapid, structured problem-solving at scale
• Drive adoption of improvements through structured change management and sustained stakeholder engagement
• Represent the voice of the customer in prioritization and decision-making discussions with leadership
• Manage projects from conception through execution, ensuring alignment with company goals and CI strategy
• Collaborate with cross-functional teams to implement best practices and standard operating procedures across the network
• Develop and maintain project plans, timelines, and budgets; proactively manage risks and escalate blockers
• Build sustainment into every project plan — defining ownership, audit cadence, and response protocols before project closure

Requirements:

• Green Belt or Black Belt Six Sigma certification, OR 3+ years of hands-on Lean Six Sigma experience in a complex operational environment
• Proven track record independently leading end-to-end CI projects with measurable, sustained results
• Experience with statistical analysis tools and methods (e.g., Minitab, process capability, hypothesis testing)
• Strong ability to communicate complex analytical findings to senior leadership and nontechnical stakeholders
• Experience facilitating Kaizen events and leading structured problem-solving workshops

Preferred Qualifications: 

• Bachelors Business, Analytics, or Engineering
• Experience in supply chain, warehouse, or distribution center environments
• Demonstrated ability to mentor and develop junior CI practitioners
• Experience with advanced data visualization tools (Tableau, Power BI) and enterprise reporting

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Senior Manager, User Experience (UX) to join our Customer Experience Team. This individual will report into our Director of Customer Experience, and will elevate how design decisions connect to customer research and measurable business outcomes. This individual will be responsible for leading and growing a team of UX Designers, ensuring design work is grounded in research rather than intuition, and serving as the primary voice for UX in executive-level conversations. This is a hands-on leadership role for someone who can both direct a team and personally advocate for the customer in the room where decisions get made.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote 

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility 

Base Salary: $156,088 – $195,110 per year

Responsibilities:

• Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projects
• Establish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data point
• Partner closely with Customer Research to translate findings (usability testing, surveys, session data, voice-of-customer) into actionable design direction
• Own UX best practices and design standards across the org, including accessibility, information architecture, and interaction design patterns for our e-commerce and app experiences
• Represent UX work and rationale directly to executive and senior leadership, translating design decisions into business terms (conversion, retention, engagement)
• Collaborate cross-functionally with Marketing, Merchandising, and IT to ensure design solutions align with broader marketing and product strategy
• Build a repeatable framework for prioritizing UX initiatives based on customer impact and business value
• Manage stakeholder expectations and timelines across multiple concurrent design workstreams
• Champion the thoughtful integration of AI-driven tools and solutions within the UX team, identifying opportunities to enhance design workflows and drive innovation across the customer journey

Requirements: 

• Bachelor's degree in Marketing or a related field
• 10+ years of UX leadership experience, including 2+ years directly managing designers
• Demonstrated track record of using customer research (qualitative and quantitative) to drive design decisions, not just aesthetic execution
• Strong portfolio showing end-to-end ownership: research input, design rationale, and measurable outcome
• Experience presenting design work and strategy to executive stakeholders, comfortable defending decisions with data and reasoning
• Fluency with modern design and prototyping tools (Figma required); familiarity with analytics platforms (Amplitude or similar) is a plus
• E-commerce experience strongly preferred; B2B or trade/distribution industry experience is a plus
• Excellent communication skills, able to flex between detailed design critique with the team and strategic framing with leadership

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Senior Product Manager to join our growing Product Team! This individual will report into our Product Management Team Lead and own several complex, cross-functional Customer Experience initiatives at once, driving each from research through launch and post-launch analysis with significant autonomy. They will set the vision and goals for their initiatives, help prioritize them against broader business objectives, and raise the bar for the product practice by improving delivery standards and mentoring junior product managers.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY X times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)

Schedule: Monday through Friday, from 8:00 a.m. to 5:00 p.m. ET with flexibility 

Salary: $111,035 – $138,794 per year

Responsibilities:

• Provides strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment
• Leads comprehensive user and market research to inform product strategy, validating insights through data analysis and customer and stakeholder interviews
• Sets vision and strategic goals for complex projects, defines the experience architecture and desired outcomes across multiple user journeys, and adapts plans and documentation as business needs change
• Owns commercial outcomes for the customer experience — connecting the product roadmap to financial goals and margin, and balancing customer acquisition cost against lifetime value
• Drives conversion optimization across the funnel, including checkout friction, search relevance, and personalization
• Translates Amplitude (or similar) analytics, behavioral data, and continuous A/B test results into actionable roadmap decisions
• Partners with engineering on platform direction, including modern headless architecture, robust APIs, and enterprise commerce capabilities
• Identifies and prioritizes opportunities to apply AI and machine learning — such as dynamic pricing, smart search, and recommendation engines
• Owns and oversees the product backlog, requirements, and user stories across multiple projects, and improves the team’s documentation and delivery practices
• Builds product documentation within JIRA and runs scrum ceremonies including sprint planning and sprint review
• Leads UAT planning and execution and is ultimately responsible for testing and approval of implementation, ensuring stable, scalable delivery ahead of high-traffic peak seasons
• Establishes project KPIs, develops A/B test and staged rollout plans, builds performance monitoring plans, and performs post-launch analysis to determine success and surface new opportunities
• Communicates complex insights and outcomes to senior stakeholders, mentors and trains junior product managers, and influences and improves work across departments

Requirements:

• Bachelor's degree in Business, STEM, or a related field
• 7+ years of product experience, with 5+ years serving in a similar role on a Product/Customer Experience Team
• 2+ years of e-commerce industry experience
• A track record of independently leading large, complex, cross-functional initiatives end to end
• Strong data fluency, with the ability to turn Amplitude analytics, behavioral data, and A/B test results into roadmap decisions
• Experience defining and running A/B tests and experimentation (e.g., Amplitude) and establishing project KPIs and performance monitoring plans
• Experience with JIRA and Confluence, or equivalent tools, for documentation and scrum ceremonies
• Proven leadership and mentorship skills, with a tendency to invest in colleagues and team growth and improve the effectiveness of others
• Exceptional problem-solving skills and sound judgment on complex, ambiguous, and escalated decisions
• Excellent written and verbal communication skills, including the ability to communicate complex insights to and influence senior stakeholders across departments
• The ability to multi-task, reprioritize, and actively manage project timelines and deliverables
• Exposure to applying AI/machine learning to commerce use cases (e.g., dynamic pricing, smart search, recommendations)

Preferred Qualifications:

• Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L
• Familiarity with modern e-commerce platform architecture, including headless architecture, APIs, and enterprise commerce engines
• Hands-on data querying with BigQuery or SQL
• Exposure to applying AI/machine learning to commerce use cases (e.g., dynamic pricing, smart search, recommendations)
• Experience with design and prototyping tools (Figma is a plus)

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Senior Product Manager - Logistics & Delivery to join our growing Product Team! This individual will report into our Product Management Team Lead, and define and drive the strategy, roadmap, and execution for a product squad, delivering solutions that align customer needs, business goals, and technical capabilities. Partnering closely with Engineering, Product, Architecture, Operations and cross-functional stakeholders, this individual will lead discovery, prioritization, and execution while balancing technical initiatives with business priorities and aligning teams around shared objectives. The Senior Product Manager also evaluates build-versus-buy decisions, vendor partnerships, and enterprise technology investments, overseeing the delivery of custom solutions, SaaS platforms, and complex system integrations. By translating business strategy into scalable technical capabilities, this individual enables innovation, operational efficiency, and long-term business growth.

This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)

Schedule: Monday through Friday, from 8:00 a.m. to 5:00 p.m. ET with flexibility 

Salary: $111,035 – $138,794 per year

Responsibilities:

• Provide strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment
• Collaborate effectively with Product Managers, Project Managers, developers, stakeholders, and leaders across all levels of the organization
• Partner with Fulfillment Center and Operations teams to translate warehouse/logistics workflows into product requirements, ensuring technology solutions support real-world FC operations
• Set vision and strategic goals for complex projects, define the experience architecture and desired outcomes across multiple user journeys, and adapt plans and documentation as business needs change
• Identify and prioritize opportunities to apply AI and machine learning
• Own and oversee the product backlog, requirements, and user stories across multiple projects, and improve the team’s documentation and delivery practices
• Build product documentation within JIRA and run scrum ceremonies including sprint planning and sprint review
• Lead UAT planning and execution, ultimately owning testing and implementation approval to ensure stable, scalable delivery ahead of high-traffic peak seasons
• Establish project KPIs, develop A/B test and staged rollout plans, build performance monitoring plans, and perform post-launch analysis to determine success and surface new opportunities
• Communicate complex insights and outcomes to senior stakeholders, mentor and train junior product managers, and influence and improve work across departments

Requirements:

• Bachelor's degree in Business or a related field
• 7+ years of product experience
• A track record of independently leading large, complex, cross-functional initiatives end to end
• Experience defining and running A/B tests and experimentation (e.g., Amplitude) and establishing project KPIs and performance monitoring plans
• Experience with JIRA and Confluence, or equivalent tools, for documentation and scrum ceremonies
• Exceptional problem-solving skills and sound judgment on complex, ambiguous, and escalated decisions
• Excellent written and verbal communication skills, including the ability to communicate complex insights to and influence senior stakeholders across departments
• Ability to multi-task, reprioritize, and actively manage project timelines and deliverables
• Exposure to applying AI/machine learning to commerce use cases

Preferred Qualifications:

• Experience building or supporting products for fulfillment center, warehouse, or logistics operations
• Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L
• Familiarity with modern e-commerce platform architecture, including headless architecture, APIs, and enterprise commerce engines
• Hands-on data querying with BigQuery or SQL
• E-commerce industry experience
• Experience with design and prototyping tools

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Technical Product Manager - AI to join our Product, Systems, and Insights Team. This individual will report into our Senior Director, PSI and will own the strategy and execution of AI-driven technology initiatives across the business. You will partner closely with developers and business stakeholders to discover, define, and ship AI solutions that create measurable value. If you are interested in both strategic vision and hands-on execution, we want to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote 

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility 

Base Salary: $116,984 – $146,230 per year

Responsibilities: 

• Define and own the AI product roadmap, spanning customer-facing features (search & discovery, personalization, recommendations, and agentic self-service) and internal tools (RAG-based co-pilots, content generation, workflow automation, and decision support systems)
• Partner with developers to scope, architect, and deliver AI solutions, from proof of concept through production deployment
• Lead discovery: identify high-value AI opportunities by engaging with customers, business teams, and data; translate findings into clear problem statements and testable hypotheses
• Write detailed requirements, user stories, and acceptance criteria in JIRA and Confluence with sufficient technical depth for AI/ML development
• Design and manage experiments and A/B tests to evaluate AI feature performance; analyze results and drive iteration
• Act as translator between business stakeholders and technical teams, articulating AI capabilities and limitations in business terms, and framing business goals in technically actionable ways
• Monitor AI product performance post-launch; define and track relevant metrics (accuracy, engagement, conversion, latency, etc.) and respond to regressions or emerging opportunities
• Champion responsible AI practices across all initiatives, including data privacy, model fairness, security, and quality standards
• Enable internal adoption of AI tools by developing documentation, playbooks, training materials, and demos for business teams
• Stay current on the AI/ML and bring actionable insights back to the roadmap

Requirements: 

• Bachelor's degree in Computer Science, Data Science, Engineering, or a related technical field
• 5–8 years of product management experience, with at least 2 years leading AI/ML or data-driven product initiatives
• Product Management experience specifically within an ecommerce setting strongly preferred
• Strong working knowledge of modern AI/ML approaches: large language models and prompt engineering, retrieval-augmented generation (RAG), agentic workflows, recommendation systems, search/ranking, and personalization
• Demonstrated experience partnering with data science and ML engineering teams to ship production-ready AI features
• Technical fluency sufficient to read API documentation, understand data schemas and model architecture tradeoffs, and engage meaningfully in system design discussions
• Proficiency with JIRA, Confluence, and agile/scrum methodologies
• Strong analytical skills; comfortable defining success metrics, designing experiments, and interpreting quantitative results
• Exceptional communication and stakeholder management skills, able to align executives, engineers, and business partners around a shared vision

Preferred Qualifications: 

• Experience with LLM evaluation, prompt design, and AI quality assessment is a plus
• CSPO, SAFe POPM, or relevant AI/ML certifications (e.g., AWS Certified Machine Learning, Google Professional ML Engineer, or similar)

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Technical Product Manager - Platform & Modernization to join our growing Product Team! This individual will report into our Product Management Team Lead and drives the discovery, development, and delivery of Platform & Modernization/Enablement. The Technical Product Manager will partner with their team to prioritize modernization alongside business outcomes and work closely with business teams, technology partners, and third-party vendors. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you! 

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: $116,000 - $146,399 USD per year

Responsibilities:

• Conduct user, customer, and market research to inform product strategy, translating insights into prioritized roadmaps and technical initiatives
• Evaluate and prioritize opportunities based on customer value, business impact, technical complexity, architecture considerations, and engineering capacity
• Lead the discovery, planning, and delivery of complex technical initiatives, including enterprise system integrations, API-driven solutions, cloud-native applications, and customer facing capabilities
• Own and continuously refine the product backlog by developing clear user stories, acceptance criteria, technical requirements, and supporting documentation within JIRA and Confluence
• Partner closely with Engineering and Architecture teams to define technical solutions, evaluate tradeoffs, and ensure alignment between product strategy and scalable system design
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives, to maximize team effectiveness and predictable delivery
• Drive cross-functional execution by proactively managing timelines, dependencies, risks, and stakeholder communication across multiple teams and initiatives
• Collaborate with developers, QA, DevOps, UX, and business stakeholders throughout the product lifecycle to ensure successful delivery of high-quality solutions
• Serve as the primary liaison between business and technical stakeholders, translating business objectives into technical requirements while advocating for engineering best practices and long term platform health
• Lead User Acceptance Testing (UAT) planning and coordinate testing strategies with QA to ensure production readiness for new features, integrations, and platform enhancements
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Define and monitor product success metrics, leveraging analytics and customer feedback to measure business outcomes, identify opportunities for optimization, and drive continuous improvement. Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Communicate product vision, technical tradeoffs, delivery progress, and business impact effectively to stakeholders, including senior leadership
• Guide feature rollout strategies using feature flagging, phased deployments, and experimentation frameworks to minimize risk and improve customer outcomes
• Partner with Engineering and DevOps teams to support release planning, feature rollouts, CI/CD practices, and post-deployment validation
• Collaborate with Engineering on API design, data models, integration strategies, and technical documentation to support scalable, maintainable platform capabilities
• Identify delivery risks, technical dependencies, and process improvements, proactively implementing solutions that increase team efficiency and product quality
• IT - Hardware, Networking, Security, Systems: Primary partner across all infrastructure work - architecture decisions, security policy integrations, deployment infrastructure, and platform reliability
• Serve as the platform's internal product partner - gathering requirements, prioritizing modernization work, and ensuring shared infrastructure (CI/CD, identity, APIs, feature flags) meets  the needs of every product team
• Senior Leadership & Business Stakeholders: Communicate platform investment rationale, technical tradeoffs, delivery progress, and reliability metrics (deploy frequency, p99 uptime)

Requirements: 

• Bachelor’s degree in MIS or CIS with Business Minor or similar area or equivalent degree and professional experience
• 6+ years in product management or a technical role with hands-on involvement in software development lifecycles and system integrations
• Demonstrated Agile development mindset with hands-on expertise in JIRA, Confluence, and Agile/Scrum methodologies
• Proven track record of leading complex, cross-functional initiatives from planning through delivery, on time and within scope
• Ability to independently solve complex, ambiguous problems while exercising sound judgment to resolve escalated technical and business issues
• Strong leadership, collaboration, and stakeholder management skills, with the ability to align diverse teams around a shared vision
• Strong leadership and collaboration skills with a proven ability to align diverse stakeholders around a shared vision
• Experience with additional full-stack technologies and frameworks such as JavaScript, Spring Boot, Node.js, or similar
• Microservices Architecture: Experience decomposing monoliths into microservices and managing service-to-service communication. Familiarity with Spring Boot
• Frontend Ecosystems (React): Familiarity with modern frontend frameworks, specifically React, and understanding what a large-scale migration or adoption entails
• DevOps & CI/CD Pipelines: Understanding of continuous integration and continuous deployment tools (e.g., Jenkins, GitHub Actions, Circle CI, GitLab) to optimize developer velocity
• Identity & Access Management (IAM): Knowledge of authentication, authorization, SSO protocols (SAML, OIDC, OAuth 2.0), and user identity infrastructure
• API Management & Infrastructure: Experience designing, versioning, and maintaining robust APIs (REST, GraphQL, or gRPC). Hands-on experience working with developers and IT teams, including writing technical requirements and participating in technical discussions (e.g., APIs, data models, architecture)
• Feature Management: Familiarity with feature flagging/toggling frameworks (e.g., LaunchDarkly) for controlled rollouts and dark launching
• Technical Debt Management: Ability to quantify the impact of tech debt, build a business case for tackling it, and balance it against new feature development
• Platform-as-a-Product Mindset: Treating internal developers as your "customers" and gathering their feedback/requirements just like an external user
• Roadmap & Prioritization Alignment: Strong ability to tie highly technical engineering foundational work directly to tangible business outcomes and ROI. Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences
• AI/Automation Infrastructure: Familiarity with internal AI tooling and LLM infrastructure (e.g., evaluating and integrating AI-assisted development tools, internal chatbot/automation platforms)
• Event-Driven Architecture: Working knowledge of message queue and event streaming systems (e.g., Kafka) for service-to-service communication
• Core Data Infrastructure: Familiarity with relational database platforms (e.g., MySQL/MariaDB) and data warehouse infrastructure (e.g., BigQuery) at a level sufficient to participate in architecture tradeoff discussions

Preferred Qualifications:

• Cloud deployment experience with one or more major platforms: Google Cloud Platform, AWS, or Azure
• Additional experience specifically within an eCommerce setting
• Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience integrating these systems
• Certified CSPO, SAFe, PMP, or other relevant product/technical certifications

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Technical Product Manager - Search and Discovery to join our growing Product Team. This individual will report into our Product Management Team Lead and drives the strategy, development, and delivery of customer-facing digital products for SupplyHouse. By connecting business needs to technical implementation, this role directly affects how plumbing, heating, and HVAC professionals find, assess, and purchase the supplies they need, ensuring every product initiative delivers a faster, more reliable, and more intuitive experience for our customers. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you! 

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: $116,984 - $146,230 USD per year

Responsibilities:

• Conduct comprehensive user and market research to guide product strategy, translating insights into features and actionable roadmaps
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals
• Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features
• Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery
• Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of product SKUs
• Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows
• Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and  technical documentation within JIRA and Confluence
• Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time
• Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices
• Lead UAT planning and execution to ensure product quality across projects and releases
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch
• Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Identify and communicate problems affecting the team, and proactively propose and implement solutions

Requirements: 

• Bachelors Computer Science, Information Systems, Engineering, or equivalent professional experience
• 6+ years in a product or technical role focused on software development and system integrations
• Demonstrated Agile development mindset with hands-on expertise in JIRA, Confluence, and Agile/Scrum methodologies. 
• A track record of independently leading large, complex, cross-functional initiatives end-to-end, including initiatives that crossed both marketing and engineering teams
• Hands-on experience with on-site search or discovery product ownership, including relevance tuning, faceted navigation, or search quality analytics
• Understanding of full-stack development technologies, including React and Java (Spring Boot), and their associated frameworks.
• Cloud deployment experience with one or more major platforms: Google Cloud Platform, AWS, or Azure.
• Ability to work on assignments of diverse and complex scope, identifying solutions to unfamiliar problems with minimal guidance.
• Demonstrated good judgment in resolving escalated and complex issues.
• Established effective working relationships with senior leadership both internally and externally.
• Strong data fluency, with the ability to turn analytics (e.g, Amplitude), search behavioral data, and A/B test results into roadmap decisions

Preferred Qualifications:

• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
• Experience specifically within an eCommerce setting strongly preferred
• Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience integrating these systems
• Certified CSPO, SAFe, PMP, or other relevant product/technical certifications
• Cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional, Azure Fundamentals)
• Experience with additional full-stack technologies and frameworks such as JavaScript, Spring Boot, Node.js, or similar

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Training Supervisor to join our growing OH Fulfillment Center network. This individual will report into our Assistant General Manager and is responsible for designing, delivering, and managing employee training programs across the fulfillment center. This role identifies skill gaps, develops engaging curricula, participates in new hire orientation and onboarding, and reinforces workplace safety standards to maximize productivity and promote a culture of continuous learning and operational excellence.

Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule: This role oversees an operation that runs Monday through Friday from 6:00 a.m. to 11:30 p.m. ET. While this position generally follows a schedule Monday through Friday from 9:00 a.m. to 5:30 p.m. ET, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Base Salary: $65,000 – $81,000 per year 

Please note: Training for this position will be Monday through Friday from 7:30 a.m. to 4:00 p.m. ET for the first week!

Responsibilities:

• Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals
• Coordinate and deliver training for new hires and re-training for existing team members to ensure SOPs are followed and observed
• Participate in new hire orientation, reinforcing workplace safety methods and introducing company processes, and performance expectations
• Manage all instructor-led training and facilitate new hire roundtables and train-the-trainer sessions
• Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments
• Conduct regular training needs assessments to identify skill gaps across departments
• Lead collaborative meetings with leadership to determine training needs and develop an administration process
• Contribute recommendations for continuous learning and development needs; identify enhancements to current training curriculum to generate higher productivity, accuracy and safety
• Crosstrain in various fulfillment center departments to perform multiple distribution-related functions and ensure well-rounded program design
• Develop and maintain training documentation and records to track training compliance and implementation of best practices
• Ensure all training materials, SOPs, and online resources are accurate and up-to-date
• Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules
• Lead informational meetings to prepare and educate team members on new processes and procedures
• Immediately address all personnel and performance-related incidents that arise
• Coordinate with other departments on processes and procedures to align on communication and best practices
• Attend and participate in site Leadership meetings
• Lead by example and maintain professional standards in the workplace at all times

Requirements:

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• 2-4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment
• Fundamental understanding of inventory, supply chain, and logistics concepts
• Proficiency with Microsoft Office applications (Word, Outlook, and Excel)
• Strong problem-solving and time management skills; strong attention to detail
• Superior verbal and written communication skills
• Ability to work independently, multitask, and follow process and standard procedures

Preferred Qualifications: 

• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
• Familiarity with performance management, including conducting feedback sessions and supporting employee development
• Experience with Learning Management Systems (LMS) or e-learning content development tools

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, voluntary time off, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible spending account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Stepping Up to Leadership professional development program
  • Company rewards and recognition program
  • And more!  
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on cross-training, internal mobility options, and Stepping Up to Leadership program.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our daily start-up meetings, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Training Supervisor to join our growing NV Fulfillment Team and Fulfillment Center network. This individual will report into our Assistant General Manager and is responsible for designing, delivering, and managing employee training programs across the fulfillment center. This role identifies skill gaps, develops engaging curricula, participates in new hire orientation and onboarding, and reinforces workplace safety standards to maximize productivity and promote a culture of continuous learning and operational excellence.

Job Type: Full-Time, Exempt

Location: 196,000 sq. ft. in Reno, NV at 9460 N. Virginia St., Suite C, Reno, NV 89506

Schedule: This role oversees an operation that runs Sunday through Friday from 6:00 a.m. to 11:30 p.m. PT. While this position generally follows a schedule of Monday through Friday from 8:00 a.m. to 4:30 p.m. PT, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Salary: $66,400 – $83,000 per year 

Responsibilities:

• Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals
• Coordinate and deliver training for new hires and re-training for existing team members to ensure SOPs are followed and observed
• Participate in new hire orientation, reinforcing workplace safety methods and introducing company processes, and performance expectations
• Manage all instructor-led training and facilitate new hire roundtables and train-the-trainer sessions
• Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments
• Conduct regular training needs assessments to identify skill gaps across departments
• Lead collaborative meetings with leadership to determine training needs and develop an administration process
• Contribute recommendations for continuous learning and development needs; identify enhancements to current training curriculum to generate higher productivity, accuracy and safety
• Crosstrain in various fulfillment center departments to perform multiple distribution-related functions and ensure well-rounded program design
• Develop and maintain training documentation and records to track training compliance and implementation of best practices
• Ensure all training materials, SOPs, and online resources are accurate and up-to-date
• Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules
• Lead informational meetings to prepare and educate team members on new processes and procedures
• Immediately address all personnel and performance-related incidents that arise
• Coordinate with other departments on processes and procedures to align on communication and best practices
• Attend and participate in site Leadership meetings
• Lead by example and maintain professional standards in the workplace at all times

Requirements:

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• 2-4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment
• Fundamental understanding of inventory, supply chain, and logistics concepts
• Proficiency with Microsoft Office applications (Word, Outlook, and Excel)
• Strong problem-solving and time management skills; strong attention to detail
• Superior verbal and written communication skills
• Ability to work independently, multitask, and follow process and standard procedures

Preferred Qualifications: 

• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
• Familiarity with performance management, including conducting feedback sessions and supporting employee development
• Experience with Learning Management Systems (LMS) or e-learning content development tools

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Value Added Services (VAS) Associate to join our growing Inventory Control Team and Fulfillment Center network. This individual will report into our Inventory Control Supervisor and is responsible for executing kitting, assembly, packaging, labeling, and inventory rework activities within the Inventory Control department. This role ensures that inventory impacted by promotions, internal process corrections, or quality initiatives is accurately modified, documented, and returned to available stock while maintaining high standards of inventory integrity and quality control. If you are motivated and want to start a career with a rapidly growing company, we’d love to hear from you! 

Job Type: Full-Time, Non-Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule: Monday through Friday, from 11:00am to 7:30pm EST

Base Salary: $20.00 per hour (paid weekly)

Responsibilities:

• Assemble and package kits by combining multiple products, components, or promotional materials according to defined work instructions
• Perform inventory rework resulting from internal process corrections, quality holds, labeling errors, packaging updates, or operational changes
• Repackage, relabel, or reconfigure products to meet updated internal standards or customer requirements
• Locate, pull, stage, and return inventory components accurately to support VAS and rework activities
• Verify correct item numbers, quantities, and product condition prior to assembly or rework
• Apply barcodes, pricing labels, and internal identification tags in accordance with company standards
• Inspect completed kits and reworked items to ensure accuracy, completeness, and proper packaging integrity
• Identify and report discrepancies, shortages, or damaged inventory discovered during VAS activities
• Prepare and insert required documentation such as packing lists, instruction sheets, or internal reference materials
• Maintain accurate production and rework documentation and communicate inventory adjustments to leadership
• Maintain organized and clearly segregated work areas for active projects, completed kits, and inventory pending rework or disposition

Requirements:

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Preferred Qualifications: 

• 1+ years of warehouse, inventory control, assembly, or fulfillment experience
• Experience performing kitting, labeling, or light assembly
• Experience working in a fast-paced warehouse environment

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, voluntary time off, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible spending account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Stepping Up to Leadership professional development program
  • Company rewards and recognition program
  • And more!  
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on cross-training, internal mobility options, and Stepping Up to Leadership program.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our daily start-up meetings, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.