Careers

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.  

Through an Employer of Record (EOR), we are looking for a new Accounts Payable Associate in the Philippines to join our growing Accounting Team. This individual will report into our Accounts Payable Manager and play a critical role in managing vendor payments, resolving discrepancies, and ensuring accurate financial records. This individual will review invoices, process payments, reconcile accounts, and maintain strong vendor relationships while leveraging NetSuite and financial systems to uphold data accuracy. If you have a strong attention to detail and excellent problem-solving skills, with an interest in growing your experience in Accounting, we’d love to hear from you! 

Role Type: Full-Time

Location: Remote from the Philippines

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. U.S. Eastern Time 

Base Salary: $8,000 – $9,000 USD per year 

Responsibilities:

• Invoice Review & Payment Processing: Accurately verify and approve invoices before payment, ensuring correct pricing and adherence to company policies.
• Discrepancy Resolution: Collaborate with internal teams and vendors to resolve discrepancies between invoices, purchase orders (POs), and item receipts.
• Vendor Payment Management: Prepare and process payments on time, ensuring vendors receive accurate amounts while maximizing early payment discounts.
• Credit & Account Reconciliation: Track and apply vendor credits for open balances, returns, rebalances, and warranties, ensuring all accounts remain up to date.
• Vendor Relationship Management: Establish and maintain strong relationships with suppliers to facilitate smooth and efficient financial transactions.
• Statement & Account Audits: Conduct monthly reviews of vendor statements to identify and resolve outstanding balances or discrepancies.
• Data Entry & System Management: Input and maintain accurate financial records using NetSuite, ensuring data integrity and compliance with accounting standards.
• Internal & External Communication: Respond to vendor and co-worker inquiries in a timely and professional manner, providing clarity and solutions as needed.

Requirements:

• Education: High school diploma required (Accounting or Business-related degree preferred).
• Experience: 2 years of experience in Accounts Payable or a role involving similar financial operations.
• Technical Skills: Proficiency in data entry and financial systems (experience with NetSuite is a plus!).
• Attention to Detail: Strong ability to identify discrepancies, verify information, and ensure financial accuracy.
• Communication Skills: Excellent written and verbal communication skills with a high level of proficiency in English to interact effectively with vendors and internal teams. 
• Problem-Solving Ability: Proactive mindset with a strong ability to troubleshoot and resolve payment-related issues efficiently.
• Time Management & Organization: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Team Player: Positive attitude with a collaborative approach to working with cross-functional teams.

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Paid time off and holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives! 
• We support growth– We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget. 
• We give back –We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.  
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.   
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position. 
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Business Development Lead (or Sr. Business Development Manager as we call it!) to join our Marketing Team. This individual will report into our Chief Marketing Officer (CMO) and be responsible for driving Business-to-Business growth initiatives such as building strategic relationships with government agencies, universities, Trades services platforms, and Trades enterprises (Plumbing, Heating, HVAC, Electrical) across the U.S. If you're interested in a leadership role that will serve as the face of an organization and focus on expanding our customer base, maximizing revenue, and establishing SupplyHouse.com as a trusted partner for public institutions, we’d love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel up to 60% of the year throughout the continental U.S., including to our Melville, NY headquarters for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: The estimated base salary range for this role is $145,000 - $180,000 per year, depending on experience and qualifications, plus a target bonus of up to 30% based on achievement of annual sales targets.

Responsibilities:

• Sector Growth and Revenue Generation  
  • Lead the expansion of the organization’s customer base in the education and government sectors, focusing on maximizing sales revenue from public entities such as colleges/universities, and Federal, State, and Local government agencies 
  • Lead the development of strategic initiatives to forge and nurture partnerships with new customers to generate additional revenue streams 
  • Oversee and guide the sales cycle by pursuing leads, nurturing client relationships, and progressing opportunities from prospecting to close 
• Team Leadership and Development  
  • Build, mentor, and manage a high-performance business development team, fostering a culture of collaboration, excellence, and innovation 
  • Establish clear goals and performance metrics for the team, providing regular feedback and creating opportunities for professional development 
  • Serve as a source of guidance and support, empowering the team to meet and exceed objectives 
• Market Analysis and Strategy Development  
  • Monitor and analyze market trends to understand target audiences, aiding in the creation of effective sales leads and strategies 
  • Identify and evaluate market opportunities through research, keeping up with industry developments, networking, cold calling, tradeshows, and conferences 
  • Establish and maintain a robust network within the sector and continually evaluate competitor strategies to maintain a competitive edge 
  • Plan and execute our integration with key Trades services platform(s) to ensure enduring support of both small- and large-scale TradeMasters, driving increasing share of wallet 
• Customer Engagement and Communication  
  • Build inside sales team that engages with current and prospective customers via phone and email 
  • Act as a trusted advisor with customers to emphasize the benefits and features of our products and services, becoming a source of insight on tools and features to build into our tech roadmap 
• Collaboration and Reporting  
  • Gather relevant information and collaborate with internal teams to compile and submit comprehensive reports to management 
  • Create, update, and manage sales reports and prospective client lists to ensure accurate and up-to-date records 
  • Maintain strong cross-functional partnerships with Customer Experience, IT, Product Management, Customer Service, Merchandising, and Operations 
• Negotiation and Bid Management  
  • Oversee the bid process for SupplyHouse.com while ensuring compliance with contracts in the education and government sectors 
  • Optimize bidding strategies and build partnerships to acquire the business of new customers 
  • Represent the organization in high-level negotiations with key clients and government entities, ensuring mutually beneficial outcomes 

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field 
• 8+ years of experience in Sales, Business Development, Account Management, or other related fields 
• 5+ years of demonstrated success in leading and developing high-performing teams 
• 5+ years of experience working with academic institutions and/or government agencies 
• Demonstrated ability to negotiate effectively and develop strong relationships 
• Strong critical and creative thinking skills to solve complex problems, enhanced by proficiency in spreadsheet-driven analysis and data manipulation 
• Proven ability to adapt to and manage shifting priorities, prioritize tasks, meet deadlines, and remain flexible in a dynamic, high-growth environment 
• Excellent communication, collaboration, and project management skills, with the ability to lead teams and work independently 
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) 

Preferred Qualifications:

• Product knowledge in the Trades, notably Plumbing, Heating/HVAC, and Electrical 
• Experience with Customer Relationship Management (CRM) software for tracking customer outreach and sales leads

Why work with us:

• We have awesome – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back –We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen –We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details:

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service. 

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.  

We are looking for Customer Service Phones Associates to join our Customer Service Team. This individual will report into our Customer Service Phones Team Lead. This individual will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests relating to SupplyHouse’s products and services. The ideal candidate will be excited to speak to our customers every day! (Prior Customer Service experience and product knowledge is not required).

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington

Role Type: Full-Time, Non-Exempt

Location: Remote 

Schedule Options: 3-4 weekdays from 8:00 a.m. to 5:00 p.m. PST and Saturday's and/or Sunday's from 6:00 a.m. to 3:00 p.m. PST, which will remain consistent for the foreseeable future

Base Salary: $21.63/hour

*Weekend Bonus*: Employees will be paid an additional $4.00 per hour for any hours worked on Saturdays and Sundays

Responsibilities:

• Answer phones in a friendly and professional manner 
• Process customer orders, changes, and returns according to SupplyHouse’s established policies and procedures 
• Answer basic product questions 
• Respond promptly to customer inquiries 
• Handle and resolve customer complaints 
• Direct unresolved issues to the designated resource(s) 
• Record details of inquiries, comments, and complaints on SupplyHouse’s Admin system 
• Attend a weekly Customer Service department meeting 
• Collaborate with SupplyHouse team members to resolve problems, facilitate solutions, and enhance the Customer Service Department 

Requirements:

• Bachelor's degree
• Customer-oriented mindset 
• Excellent verbal and written communication skills 
• Ability to remain calm during escalated situations 
• Ability to make independent and thorough decisions 
• Ability to work remotely, both independently and on a team 
• Stable internet connection and hardwire connection

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options  
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability  
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! 
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

Check us out and learn more at: https://www.supplyhouse.com/our-company! 

Additional Details:

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.  
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service. 

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.  

Through an Employer of Record (EOR), we are looking for a new Full Stack Engineer in India to join our growing IT Team. This individual will report into our Full Stack Team Lead and have the opportunity to work on impactful projects that enhance our e-commerce platform and internal operations, while honing your skills across front- and back-end development. If you’re passionate about creating user-friendly interfaces, building scalable systems, and contributing to innovative solutions in a collaborative and fun environment, we’d love to hear from you! 

Role Type: Full-Time

Location: Remote from India

Schedule: Monday through Friday with a minimum schedule overlap of 4-5 hours per day with 8:00 a.m. to 5:00 p.m. U.S. Eastern Time to ensure effective collaboration 

Base Salary: $23,500 – $29,000 USD per year 

Responsibilities:

• Collaborate with cross-functional teams to gather and refine requirements, ensuring alignment with business needs.
• Design, develop, test, deploy, and maintain scalable, high-performance software applications.
• Create user-friendly and responsive front-end functionalities for our e-commerce platform while supporting robust back-end APIs and services.
• Develop and enhance internal tools and applications to improve company operations.
• Ensure system reliability, optimize application performance, and implement best practices for scalability.
• Design and implement reusable, maintainable UI components and templates.
• Work closely with Designers to ensure technical feasibility and adherence to UI/UX design standards.
• Manage and update promotional banners and site-wide templates to ensure timely execution of marketing initiatives.
• Continuously improve existing codebases, conducting code reviews, and implementing modern practices.
• Stay up to date with emerging technologies, trends, and best practices in full-stack development.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• 3+ years of hands-on experience in full-stack development with a proven track record of delivering high-quality software.
• Front-End Skills:
• Proficiency in HTML5, CSS3, JavaScript (ES6+), and responsive design principles.
• Expertise in modern JavaScript frameworks and libraries such as React, Angular, or Vue.js.
• Experience with cross-browser compatibility and performance optimization techniques.
• Back-End Skills:
• Proficiency in Java and experience with back-end frameworks like Spring Boot.
• Strong understanding of database design, RDBMS concepts, and experience with SQL.
• Knowledge of RESTful API design and integration.
• Development Lifecycle: Proven ability to contribute across the entire software development lifecycle, including planning, design, coding, testing, deployment, and maintenance.
• Tools & Practices:
• Familiarity with version control systems, like Git, and CI/CD pipelines.
• Experience with agile development methodologies.
• Additional Skills:
• Strong problem-solving and debugging capabilities.
• Ability to create reusable code libraries and write clean, maintainable code.
• Strong communication and collaboration skills to work effectively within a team and across departments.
• High-level proficiency of written and verbal communication in English

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Competitive Provident Fund contributions
  • Paid time off and holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives! 
• We support growth– We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget. 
• We give back –We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.  
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.   
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position. 
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Real people. Real service. 

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.  

We are looking for a new Maintenance Team Lead to join our growing Team and Fulfillment Center network. This individual will report into our Assistant General Manager. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Role Type: Full-Time, Exempt

Location: 180,000 sq ft. in Farmers Branch, TX

Schedule: Monday through Friday, from 8:00am to 5:00pm CST

Salary: $60,000 - $75,000 per year

Responsibilities:

• Develop maintenance procedures and ensure implementation
• Carry out inspections of the facility to identify and resolve issues
• Identify, plan and implement all necessary PM’s to prevent mechanical issues  
• Plan and oversee all repairs and installation activities  
• Monitor equipment inventory and placing orders when necessary  
• Monitor expenses and control the budget for the maintenance team
• Apply maintenance skillset to complete various tasks in-house to reduce costs and meet budget goals
• Manage relationships and negotiate contracts with contractors and service providers 
• Review, validate, and approve maintenance invoices for Accounts Payable  
• Ensure health and safety policies are complied with 
• Immediately address all personnel and performance related incidents that arise
• Attend and participate in the HR Leadership meetings twice a month
• Execute all process improvements developed and in partnership with the Assistant General Manager to support the growth
• Execute all projects assigned by the Assistant General Manager
• Help build out the maintenance and janitorial teams including conducting training and frequent check-in's 
• All members of leadership are expected to lead by example and maintain professional standards in the workplace.

Requirements:

• Fundamental understanding of maintenance operations
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Proficiency with budgeting and negotiation of contracts  
• Strong problem solving, time management, and communication skills; strong attention to detail
• Ability to work independently, multitask and follow process and standard procedures
• Ability to stand/walk for long periods of time (up to 10 hours)
• Ability to perform physical activity that include but not limited to walking, lifting, pushing, pulling, and handling various items
• Ability to lift and carry items 10-50Ibs. All members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached
• Ability to operate and use all equipment necessary
• Ability to push and pull objects up to 60 pounds of force independently (employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds)

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: 
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options  
  • 401(k) with up to 4% company match 
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability  
  • Discounted auto, home, and pet insurance programs 
  • Flexible Spending Account (FSA) 
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) 
  • $750 annual professional development budget  
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more! 
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!   
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.  
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.   
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details:

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.  
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position. 
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. 
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain. 

Real people. Real service. 

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.  

We are looking for a new Outbound Manager to join our growing Outbound Team and Fulfillment Center network. This individual will report into our Assistant General Manager. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Role Type: Full-Time, Exempt

Location: 335,000 sq ft. in Dayton, NJ

Schedule: Monday through Friday, from 9:00am to 6:00pm EST

Salary: $70,000 - $85,000 per year

Responsibilities:

• Oversee all processes and procedures for outbound operations including picking and packing 
• Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis  
• Managing the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met 
• Identifying, leading, and supporting continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost 
• Determining the root cause of process opportunities, addressing issues and piloting resolutions to standard 
• Partnering and communicating with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies  
• Delivering performance reviews and conducting monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback 
• Addressing performance-related incidents that arise and recommending a course of action on all disciplinary and personnel issues 
• Training and developing team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement 
• Attending and participating in the HR Leadership meetings  
• Creating and promoting a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility 

Requirements:

• At least 3 years of outbound leadership experience
• Understanding of distribution flow, integration, and automation 
• Fundamental understanding of inventory, supply chain and logistics concepts 
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel) 
• Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues 
• Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
• Strong verbal and written communication skills including public presentation 
• Ability to perform physical activity that include but not limited to walking, lifting, pushing, pulling, and handling various items  
• Ability to lift and carry items 10-50Ibs. All members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached
• Ability to operate and use all equipment necessary
• Ability to push and pull objects up to 60 pounds of force independently (employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds)

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: 
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options  
  • 401(k) with up to 4% company match 
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability  
  • Discounted auto, home, and pet insurance programs 
  • Flexible Spending Account (FSA) 
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) 
  • $750 annual professional development budget  
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more! 
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!   
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.  
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.   
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details:

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.  
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position. 
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. 
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.