Careers

SupplyHouse.com, a rapidly-growing ecommerce plumbing & HVAC supply company, is looking for a User Experience Strategist to join our team. If you love identifying usability opportunities from the root and turning raw ideas into immersive, intuitive online experiences, we want to hear from you!

Due to the circumstances regarding COVID-19, we are searching for someone who can currently perform this job remotely UNTIL they can transition into our Melville office when it reopens in Spring 2021.

Hours: Monday - Friday 8:00am-5:00pm

Location: Melville, NY

Responsibilities include:

• Drive experience-oriented projects from inception to make our ecommerce website and app more usable.
• Discover usability opportunities with a variety of tools from website analytics and A/B testing, to user-interviews and focus groups, to competitive research and stakeholder feedback.
• Determine and craft project strategy – gathering, understanding, and prioritizing business needs, costs, use-cases, and project opportunities.
• Draft research documentation and usability flows and mockups to breathe first life into UI designs, then work closely alongside stakeholders and designers to craft attractive, clean, simple experiences.
• Document and communicate user stories, business needs, and interaction details to development team to turn plans into live features.
• Act as a resident expert across customer-facing UI projects, lending your knowledge of web, iOS, and android UI best practices

Requirements

• A Bachelor’s degree
• 2+ years UI/UX experience, including task/wire/user-flows, wireframing, and light prototyping
• Experience documenting requirements or writing user stories
• Strong knowledge of web, iOS, and android UI conventions
• Strong communication skills, creative drive, and empathy
• A can-do attitude, with confidence to propose ideas, try new things, and seek feedback
• Experience with usability research (user-testing, A/B testing, etc. a plus)
• Ability to work across a variety of projects and quickly understand customer and business cases.

Benefits

• Full Benefits – 401k with company match, great medical, dental, & vision, life insurance, on-site gym, nap room, vacation and sick days
• Food, lots of it – We have a fully stocked kitchen, breakfast Wednesdays and lunch Mondays & Fridays.
• We give back – We provide many opportunities to give back to our local communities
• We don’t take ourselves too seriously – We have a casual dress code and a pet-friendly office
• We have fun – We have pool, air hockey, ping pong, and a basketball court in the office. We have team building events every week. Look out for our movie nights and bowling leagues!
  
  Check us out! https://www.supplyhouse.com/our-company

SupplyHouse.com, a successful e-commerce heating, plumbing, and HVAC supply company, is seeking a Benefits Coordinator to add to our Human Resources team! This individual will be responsible for all administrative activities related to employee benefits, including health/dental/vision insurance, 401K, life insurance and employee leave management.

Due to the circumstances regarding COVID-19, we are searching for someone who can currently perform this job remotely until they can safely transition into our Melville office when it reopens in Spring 2021.

Job Type: Full-time, non-exempt

Hours: Monday to Friday, 8:00 am-5:00 pm

Salary: $45,000-50,000/year ($21.63-$24.04/hour)

Location: Melville, NY

Responsibilities:

• Oversee daily benefit plan administration including, but not limited to: medical, dental, vision, 401(k), life insurance, workers compensation, disability enrollments and changes, and other voluntary health coverage; COBRA process; FMLA process, retirement plan administrative processes
• Answer employee questions regarding any benefits inquiries and effectively handle all issues in a confidential and timely manner
• Prepare and process new hire documentation, including new hire paperwork and training materials
• Manage the process for employees on leave including all communications, paperwork, and procedures
• Work closely with the payroll coordinator and communicate any financial changes in benefits (health, dental, vision, 401(k))
• Assist with development of benefits and leave management procedures by recommending improvements or changes when deemed necessary for greater efficiency or effectiveness
• All other responsibilities as assigned by the Human Resources Team Lead and Captain

Requirements

• Exceptional organizational skills, with a knack for juggling multiple priorities, and a strong attention to detail
• Excellent oral and written communication
• Team player mentality
• Any previous experience working in human resources is preferred
• Any previous experience with managing employee benefits is preferred
  

What’s important to us:

• Education - Bachelor’s degrees are preferred
• GRIT – We are looking for someone who embodies our core values (Generosity, Respect, Innovation, Teamwork, and Grit!

Benefits

• Full Benefits – 401k with company match, great medical, dental, & vision, life insurance, on-site gym, nap room, vacation and sick days
• Food, lots of it – We have a fully stocked kitchen, breakfast Wednesdays and lunch Mondays & Fridays.
• We give back – We provide many opportunities to give back to our local communities
• We don’t take ourselves too seriously – We have a casual dress code and a pet-friendly office
• We have fun – We have pool, air hockey, ping pong, and a basketball court in the office. We have team building events every week. Look out for our movie nights and bowling leagues!
• Check us out! https://www.supplyhouse.com/our-company

SupplyHouse.com, a fast growing and successful eCommerce company, seeks a full time buying associate to add to our buying team! The selected individual will be responsible for managing our inventory and working with vendors to ensure accurate business transactions.

Due to the circumstances regarding COVID-19, we are searching for someone who can currently perform this job remotely UNTIL they can transition into our Melville office when it reopens in Spring 2021.

Hours: Monday - Friday 8:00am-5:00pm

Location: Melville, NY

Responsibilities

• Creating and submitting purchase orders.
• Ensuring products are shipped accurately and according to deadlines.
• Monitoring shipments and keeping lead times current.
• Assist in maintaining appropriate inventory levels based on seasonal trends.
• Developing rapport with suppliers in order to maximize favorable purchasing conditions and returns.
• Communicating with co-workers and vendors to discuss defective or unacceptable goods or services and determine corrective action.

Requirements

• Bachelor’s degree
• Excellent verbal and written communication skills
• Professional phone etiquette - pleasant and personal demeanor
• Strong attention to detail
• A demonstrated sense of urgency
• Ability to perform cost/price analysis & to prioritize and meet deadlines
• Ability to work well both independently and in a team setting
  

What's Important to Us

• Positive Attitude – We work in close quarters where attitudes are contagious
• GRIT – Our 5 core values! (Generosity, respect, innovation, teamwork and grit)

Benefits

• Full Benefits – 401k with company match, great medical, dental, & vision, life insurance, on-site gym, nap room, vacation and sick days
• Food, lots of it – We have a fully stocked kitchen, breakfast Wednesdays and lunch Mondays & Fridays.
• We give back – We provide many opportunities to give back to our local communities
• We don’t take ourselves too seriously – We have a casual dress code and a pet-friendly office
• We have fun – We have pool, air hockey, ping pong, and a basketball court in the office. We have team building events every week. Look out for our movie nights and bowling leagues!
  
  Check us out! https://www.supplyhouse.com/our-company

SupplyHouse.com is a fast growing and successful e-commerce company. We are looking for an IT Support Specialist to help us troubleshoot problems in a timely and accurate fashion and provide end-user assistance where required. This person will be responsible for responding to and remediating complex end-user issues, supporting, and maintaining the organization’s computer systems, desktops, and peripherals while ensuring optimal workstation and application performance. The ideal candidate will have a 4-year college degree, a strong technical background, and excellent communication skills.

Hours: Monday - Friday 8am - 5pm

Job Type: Full-time

Location: Melville, NY - IN OFFICE

Responsibilities:

• Provide prompt technical assistance and support for incoming issues and requests related to computer and network systems including hardware, software, and peripherals
• Perform diagnosis and resolution of complex end-user IT related issues

• Install, maintain, troubleshoot, and upgrade the following:
  • Computer hardware, software, and peripherals
  • Network hardware and software
  • RF network equipment including RF guns and wireless access points
  • Anti-Virus and Malware software
  • Printers
  • Phone systems
  • Email systems
• Administer and resolve issues with end-user workstations, network, voice, and software products.
• Maintain inventory of all equipment, software, and software licenses
• Develop or modify IT Help Desk procedures used to address various end-user IT related issues
• Lifting of moderately heavy objects, such as computers, printers, and peripherals.
• Occasional off-hours support as needed

• Develop, deploy, and maintain desktop images along with software and O/S standards
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop and mobile computing environment.
• Image, pack, and ship end-user devices

• Engage and work with third-party support and PC equipment vendors as needed
• Basic account management associated with end-user access and permissions

Requirements

Minimal Experience/Qualifications:

• Bachelor’s degree in Computer Science or Associate degree plus equivalent work experience
• 2-5 year’s work experience providing Level1/Level2 IT Support for end-user request and issues
• Ability to effectively prioritize and multi-task in a fast-paced environment.
• Experience with Remote Desktop and user VPN technologies
• Knowledge of MAC O/S, Linux, Android, and Apple OS a plus.
• Experience supporting voice systems and phone deployments
• Experience with collaboration tools such as Slack and Skype/Teams
• Experience terminating Ethernet cabling, familiarly with Fiber
• Any Microsoft, Cisco, or other similar IT related certifications a plus

• Excellent knowledge of PC and desktop hardware, software, and operating systems (Windows).
• Experience setting up and administering Email services and clients
• Strong knowledge of MS office suite
• Basic understanding of networking skills and concepts, including wireless LAN
• Basic understanding of IT security, Antivirus/Anti-malware solutions, and Network Firewalls
• Knowledge of TCP/IP, DNS, DHCP and network hardware (routers, switches)
• Proven analytical and problem-solving abilities.

• Excellent written, oral, and interpersonal communication skills.
• Strong customer service orientation
• A polite, friendly demeanor and a passion for helping others
• Must be authorized to work in the United States

Additional Experience/Qualifications:

• Experience with Active Directory
• Familiarity with cloud-based solutions such as Microsoft 365 and Google Docs

• Experience with Remote Desktop and user VPN technologies
• Knowledge of MAC O/S, Linux, Android, and Apple OS a plus.
• Experience supporting voice systems and phone deployments
• Experience with collaboration tools such as Slack and Skype/Teams
• Experience terminating Ethernet cabling, familiarly with Fiber
• Any Microsoft, Cisco, or other similar IT related certifications a plus

Benefits

• Benefits – 401K with company match, great medical, dental, and vision, life insurance, vacation and sick days. Our office is also equipped with an on-site gym, nap and meditation room.
• Food … and lots of it – We have a fully stocked kitchen and catered breakfast and lunch 3 days a week: quinoa bowls, pizza, and salad – oh my!
• Opportunities to give back – We provide many opportunities throughout the year to give back to our local communities.
• Pet friendly office – Some of our employees are 4-legged and furry!
• Casual dress code – Think jeans and a t-shirt
• Fun – We have a pool and air hockey table, ping pong, and a basketball court in the office. We also have monthly team building events… look out for our movie nights and bowling leagues.

Interested? Check us out! https://www.supplyhouse.com/our-company

SupplyHouse.com, an ecommerce heating, plumbing, and HVAC supply company, is seeking a full time individual to add to our Human Resource Team! This position is responsible for all administrative activities related to payroll and other employee benefits including health/dental/vision insurance, 401k, and life insurance in their respective location.

Hours: Monday- Friday 9:00am-5:30pm

Job Type: Full time, non-exempt

Salary: $45,000/year ($21.63/hour)

Location: Columbus, OH

Responsibilities

• Maintain accurate employee time cards and information in order to ensure accurate payroll processing
• Audit new hire documents in Paylocity to confirm banking details, tax documents, work permits, personal information are filled out correctly for each new hire
• Answer employee questions regarding any payroll or benefits inquiries and effectively handle all issues in a confidential and timely manner
• Update and maintain employee documentation, including but not limited to: attendance, disciplinary actions, and injuries
• Oversee daily benefit plan administration including but not limited to: medical, dental, vision, life insurance, disability enrollments and changes and other voluntary health coverages; COBRA process; FMLA process, retirement plan administrative processes
• Prepare and manage COBRA documents and payments
• Prepare, distribute, and process new hire documentation
• All other responsibilities as assigned by the SupplyHouse Management Team

Requirements

• Bachelors degree required
• Experience with processing payroll
• Experience with benefits such as insurance and 401k
• Experience with an HRIS; Paylocity is a plus!
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills. Being fluent in Spanish or Nepali is a plus!
• Ability to be flexible and multitask

Benefits

• 401K with company match
• Great medical, dental, vision and life insurance
• Vacation and sick days
• Paid holidays
• Casual dress code
• Team building events
  
  Check us out! https://www.supplyhouse.com/our-company

SupplyHouse.com, a growing and successful e-commerce company, seeks help on our expanding Customer Service Team. The ideal candidate will be comfortable speaking to customers, self-motivated, and have a four year college degree. Prior customer service experience is not required. The selected candidate will receive product training and attend a weekly customer service meeting.

Due to the circumstances regarding COVID-19, we are searching for someone who can currently perform this job remotely UNTIL they can transition into our Melville office when it reopens.

Hours: Monday - Friday 8:00am-5:00pm

Salary: $45,000/year ($21.63/hour)

Location: Melville, NY

The Day to Day:

• Answering phones in our call center, and of course being friendly and professional to our customers!
• Filtering customer calls and entering information on task sheets
• Placing customer orders
• Processing customer returns
• Answering basic product questions – and we mean basic. You are not expected to be a product expert
• Making independent and thorough decisions on your own
• Working as both part of a team and individually

Requirements

• Excellent verbal and written communication skills
• Ability to remain calm during escalated situations
• Bachelor’s degrees are preferred
• Personal laptop/computers are preferred
• Personal cell phone (calls are routed through ShoreTel with call forwarding so your number is completely private)
• Stable internet connection

What's Important to us:

• Positive Attitude – We work in close quarters where attitudes are contagious
• GRIT – Our 5 new core values! (Generosity, respect, innovation, teamwork and grit).

Benefits

• Benefits – 401K with company match, great medical, dental, and vision, life insurance, vacation and sick days. Our office is also equipped with an on-site gym, nap and meditation room.
• Food … and lots of it – We have a fully stocked kitchen and catered breakfast and lunch 3 days a week: quinoa bowls, pizza, and salad – oh my!
• Opportunities to give back – We provide many opportunities throughout the year to give back to our local communities.
• Pet friendly office – Some of our employees are 4-legged and furry!
• Casual dress code – Think jeans and a t-shirt
• Fun – We have a pool and air hockey table, ping pong, and a basketball court in the office. We also have monthly team building events… look out for our movie nights and bowling leagues.

Interested? Check us out! https://www.supplyhouse.com/our-company