received the correct product, however, the frame of the filter was bent along the perimeter. I was able to push it back in shape enough to fit into furnace, but extra support should be added in the shipping box.
Merchant response
6 years ago
We're sorry that your filter arrived damaged! We'll make sure this is reported and strive to pack our items as well as possible to prevent any damage in transit. If you ever feel that the damage might compromise your filter's function, please don't hesitate to call us at 888-757-4774 to file a damage claim and we will compensate accordingly!