Not good experience. Had to write CEO to resolve issues.
Confirmed two filter purchase with customer service via chat ahead of ordering. Ordered then only one filter arrived. Told that is what I ordered, wouldn't agree that the product number was for two filters. Finally had to write the CEO and ask him to intercede on my behalf. To his credit, he did and I finally received the other filter. Waaaay too difficult of an order process.
Frustrating Experience
Texas
20 days ago
Verified Buyer
Was this review helpful to you?
Free Shipping
On orders over $99
We offer flexible shipping and scheduling options, up-to-date delivery estimates, and free ground shipping on any order over $99 to make sure your order gets to you on-time, for less.
Ordered the wrong product? Item damaged in transit? Our 3-step process makes returning products easy – even up to a year after purchase – with no restocking fees on returns made within 90 days.