I was fairly desperate when I called your company as I had been unable to locate the correct part to fix my HVAC unit during the longest, hottest heat wave I can ever remember. When I called, your CSR must have thought I was out of my mind and he probably wasn't far from correct since I'd been working on the issue for two days in stifling heat. He wasn't even fazed, he gladly put me on hold and went to your warehouse to verify that the part in the box matched the part number (I had found the right box locally but it had the wrong part in it, so I was concerned) as well as to ensure that the part went on that days truck for delivery because it was very close to the cut off point to make that happen. The part arrived the next day and it was indeed the correct one. I had it installed and my A/C was working again within an hour of receiving it. Thank you very, very much.
Bob who was sweating to death
Frankfort, KY
8 years ago
Verified Buyer
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