The product is a factory replacement thermostat for my Rheem LP gas hot water heater. It is the correct part, was easy to install and restored the functionality of the heater. The main symptom was the flame going out mid-cycle before the water reached the set temperature. Subsequent attempts to relight would fail, though you could see the ignitor glow. After 3 attempts the "A" and "B" lights would remain lit indicating a lockout. There are many causes for a lockout, including too many relight attempts. After eliminating power and fuel supply issues, I determined that the thermostat was bad.
VS
Most Liked Negative Review
Product was never received
Upon investigation further your address system changed the address for my order and the product was delivered to a different state. No refund no offer to replace. Terrible service when this was told to you. Unfortunately I had to order and pay for another of the same product and I was the person to determine what happened to the order. Had I not needed the product quickly to serve a customer I would have gone to a different supply house. This will be the last order I make with the company due to how they offered no assistance
Showing 1-10 of 35 reviews
Gas valve
Exact match got heater up and running
JR
Bel Air
5 months ago
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Product was never received
Upon investigation further your address system changed the address for my order and the product was delivered to a different state. No refund no offer to replace. Terrible service when this was told to you. Unfortunately I had to order and pay for another of the same product and I was the person to determine what happened to the order. Had I not needed the product quickly to serve a customer I would have gone to a different supply house. This will be the last order I make with the company due to how they offered no assistance
TPP
Missouri
12 months ago
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Yes I would buy this again
Works great helped save my camp from purchasing a new water heater
Camp maintenance
Reading mi
2 years ago
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I would buy the item from SupplyHouse.com
Product came in onetime as promised. Completed my installation and got the Hot Water Heater back and operational in 2 days. Had to figure out the wiring since the original model valve was no longer in production.
John A
New york and Florida
3 years ago
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It works well with our water heater.
It arrives faster than plumber's order so we had hot water sooner :-)
Ping
Seymour, CT
5 years ago
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Absolutely. Great service . Wouldn't go anywhere else.
Love them. Wouldn't go anywhere else.
Lennox
Greensboro
5 years ago
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Good fast service
We spent 1 week waiting for this part from a local plumber, so I decided to do a web search and found this company, we placed our order in with in their delivery window and we had the part the very next day. With all of the delays going on do to the pandemic this company made it happen for us with in 24 hrs. Thank you for the fast service.
Porto's
Delaware
6 years ago
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Easy to install. Compatible with a 15 year old water heater
Installed in a 15 year old State power vent water heater.
Including the original, this is the third thermostat/valve installed in this water heater. I anticipate getting 6-7 years use based on past history.
Pbville
Leadville, CO
6 years ago
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Great service fair price fast shipping
Part came quick and was as expected. Great service.
Heaterguy
Dixon Illinois
6 years ago
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Best price anywhere.
Water heater was going into lockout mode alarming for failure to light too many times. Replaced this controller and all is good again. I'm a do it yourselfer and this project was easy. Maybe a 3 on a scale of 10.
Joe
Kewanee Illinois
7 years ago
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