NG Pilot Assembly Kit, SP20305A

Excellent quality and perfect fit. Even better, the service and delivery time from Supply House was outstanding.

A perfect fit - the part was manufactured correctly and considered all aspects of installation. The instructions supplied were understandable and helpful.

This incident was the first time I replaced a pilot assembly. I called Rheem tech support and Gina, the agent, was superb! She gave me a very clear set of diagnostic instructions and I isolated the pilot assembly as the villain in less than 5 minutes. Good on Gina! My one complaint is that the instructions said to install the new pilot assembly into the burner shield before removing the old gasket. From my experience, that's a bad idea. The gasket is VERY tough to remove and having to protect the new assembly while doing that was a headache. I scraped off what I could of the gasket with a large screwdriver, but a wire wheel chucked into my drill was what got the job done. In that process, some dirt/dust got into the very fine threads of the thermocouple and I couldn't connect it until I'd cleaned the threads of that part. Had I installed the assembly after removing the gasket, I could have immediately installed the burner door into the heater and I doubt the threads on the thermocouple would have gotten dirty. Your mileage may vary. ;-) I live in northeastern PA, so I got the part overnight for no extra charge. That's a big reason I buy from Supply House.

Pilot assembly works great. I needed to add a control box with temp feature for the water heater as well. Both purchases from Supply House. They fixed the problems. Hot water again!!!!

Exactly what I needed on time delivery . Give them a try

My Richmond water heater pilot element died after a mere 7 years. You'd think finding a replacement would be simple. Couldn't find the part through the official Richmond website, nor at 3 local businesses who sell plumbing products. Supplyhouse found the exact part needed in 5 min. Customer is king in my eyes, I'll be back... plus prices are good. Thanks

Customer service is great fast shipping great price and products are top notch my go to place for parts

In Water heater

Great product and good price. Got it quick.

Had a hard time finding a pilot assembly for my water heater. The photo on the website looked odd, so I called and talked to a gal (don't remember her name, unfortunately) who spent an extra couple minutes to make sure I got what I was after, by verifying the part number and double checking pictures. Shipping was very fast, and it got to me when it was quoted. I prefer to buy local, and don't buy many parts like this, but I tabbed this place in case I needed something else.