Pilot / Thermopile 5 stars, Customer Service 6 stars
The thermopile was an exact match for my Reliance propane water heater. It was well packaged and was recieved on time. The instructions were easy to use and covered propane and natural gas also. Installation went without a problem.
The real gem was the Customer Service. I'm a homeowner not a professional and the folks at Supply House made certain I got what I needed at a fair price. I will use your business again and recommend you without hesitation.
VS
Most Liked Negative Review
so-so part
I purchased this parat to replace the thermophile in my propane water heater. The biggest knock on this part is the fact the gas line from the control panel to the pilot light had nothing to hold the line in place at the control panel. Every ice maker water line or gas line I have ever had to replace had a sleeve that fit over the line and holds the line secure after the nut is tightened. This set had a cone that sat on top of the line. After I installed this sucker there were a couple issues. 1) when pilot light was lit, it was acting like it was not getting enough gas to keep it lit, 2) the cone that fit ON TOP of the line does not hold the line in place, creating a leak. Thank goodness I had an extra ice maker water line assembly. I took the sleeve from this assembly and placed it over the line and then tightened the nut. Wouldn;t you know, there was no leak, gas line stayed in place and pilot light lit within a few tries. IF I would recommend this to a friend, I would have to tell them they need to get some sleeves to fit on the line to keep everything secured. I contacted someone before I ordered regarding the issue of not having a sleeve in the kit. She stated she saw the sleeve in the kit. what was in that kit is not worth the brass it was made from.
Showing 1-10 of 30 reviews
I would buy from them again
They staff were very helpful. And prompt shipping.
Forge
Whidbey Island, WA
11 months ago
Verified Buyer
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so-so part
I purchased this parat to replace the thermophile in my propane water heater. The biggest knock on this part is the fact the gas line from the control panel to the pilot light had nothing to hold the line in place at the control panel. Every ice maker water line or gas line I have ever had to replace had a sleeve that fit over the line and holds the line secure after the nut is tightened. This set had a cone that sat on top of the line. After I installed this sucker there were a couple issues. 1) when pilot light was lit, it was acting like it was not getting enough gas to keep it lit, 2) the cone that fit ON TOP of the line does not hold the line in place, creating a leak. Thank goodness I had an extra ice maker water line assembly. I took the sleeve from this assembly and placed it over the line and then tightened the nut. Wouldn;t you know, there was no leak, gas line stayed in place and pilot light lit within a few tries. IF I would recommend this to a friend, I would have to tell them they need to get some sleeves to fit on the line to keep everything secured. I contacted someone before I ordered regarding the issue of not having a sleeve in the kit. She stated she saw the sleeve in the kit. what was in that kit is not worth the brass it was made from.
J
Roseland LA
1 years ago
Verified Buyer
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I would buy this again
This was the exact replacement part Thank you supply house
T.C.
CA
2 years ago
Verified Buyer
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Good value
Part was exactly what I needed. Instructions to install were clear and easy to follow. And it fixed my problem.
Harbormaster
Pardeeville, WI
2 years ago
Verified Buyer
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Great product I would buy again if I had to
The part was exactly what I needed. just after installing it the hot water tank took a turn for the worse and totally went out on me.. I just took the part back off and save it for the next one. It was an exact fit too.
chaddy
West Virginia
2 years ago
Verified Buyer
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Works great.
Very easy install and works perfect
River Camper
Abingdon, Va
2 years ago
Verified Buyer
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Prompt delivery
Perfect fit.
Thanks
Kev
Valentine
2 years ago
Verified Buyer
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What I needed.
Called customer service and explained what I had. They gave me the part number and offered to take the order on the phone. I ordered online. It came with instructions. No problems, works great.
Part buyer
Kilgore, TX
3 years ago
Verified Buyer
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Would buy again
Received exactly what I ordered in just a few days! Great service!
Looks like I also need a gas control valve 😪
Robert
TX
3 years ago
Verified Buyer
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prompt service good pricing
Just as ordered. Fast shipping
Bert
Murphy NC
3 years ago
Verified Buyer
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