Sadly, after trying the new thermostat, we determined that the tank also had a leak. Indirectly, it is likely that moisture from the bottom of the tank caused the failure of the original thermostat. So, we replaced the whole tank and now the thermostat we bought is surplus.
This part took 2 days to ship, even though we had paid for overnight shipping. SupplyHouse said they would reverse the extra shipping cost, but because of a weekend, the delay cost us 2 days extra without hot water.
VS
Most Liked Negative Review
Poor service
I bought the valve replaced it it worked great for just over
3 months. The gas valve stopped working contacted customer service verified that I ordered the correct replacement. There's nothing they can do I need to contact manufacture for replacement
Absolutely poor customer service, will not order any parts from supply house again
Showing 1-10 of 11 reviews
I would recommend
Worked great
Vic
Las vegas
10 months ago
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Poor service
I bought the valve replaced it it worked great for just over
3 months. The gas valve stopped working contacted customer service verified that I ordered the correct replacement. There's nothing they can do I need to contact manufacture for replacement
Absolutely poor customer service, will not order any parts from supply house again
Handyman
Rockford IL
1 years ago
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Worked as advertised.
Easy install and functioned perfect.
BN
Minneapolis, Minnesota
2 years ago
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JUST IN CASE.. DID NOT NEED EASY RETURN!!
Supplyhouse super easy!!
rich
carthage,ny
3 years ago
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I would buy this again, but with some information included..
Valve worked great, once I found out how to reset a hard fault. NO information, no paperwork nothing came with the valve.
The fixer
Wisconsin
5 years ago
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So far so good
This was a replacement to a four year old identical natural gas control thermostat so hopefully it will last at least that long.
Elena K
Hamilton NJ
6 years ago
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Just what the doctor ordered
"How to" videos I watched showed the tech working "on the fly", while the tank poured water from the thermostat hole. The thermostat on this tank stays in place, and has a 3-wire connector, to the solenoid valve and controller. After removing all connections, simply insert the supplied tool against the plastic fingers, and slide the controller up and off the thermostat. Slide the new controller over the thermostat, until it clicks, then reconnect everything. Not messy at all.
Harry
near De Kalb, IL.
6 years ago
Verified Buyer
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Great product just what I needed
The Plumber had gotten glue on the control so had to replace the control was an easy thing to do.
rsn
buchanan mi
7 years ago
Verified Buyer
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The replacement works!!
It's not the gas valve... it's the company that I chose to Supply my need. Supply House once again came through, even when the part was faulty. I ordered a brand new gas valve only to discover that it didn't work when I installed it. The customer service was awesome and the replacement part was on the was the same day!! Thanks Supply House!!!!
#SuHoRocks
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