FAQs

Paying by Credit Card

If a payment fails to clear for whatever reason, we'll contact you using the email address and phone number provided in your account. A failed payment may cause your order to be delayed.

SupplyHouse.com accepts Visa, MasterCard, American Express, and Discover. Credit cards must have a United States billing address to be accepted. We do not accept credit cards with international billing addresses. If you have a valid US shipping address, you can place your order via PayPal.

When ordering with credit or debit card, we request your bank to hold the funds until the payment is authorized. This hold is not an actual charge. Your card will first be authorized at the full amount of the order, and then charged as your items are shipped. If your order requires multiple shipments, you'll see multiple smaller charges that add up to your order's original full amount. The charges won't be taken from the authorization but will appear as a new charge. This authorization will usually show as "pending" for a time determined by your bank or credit card company before it disappears.

Online orders of $30,000 or more cannot be authorized and may require a wire transfer or ACH payment. Orders that are drop shipped will be charged within a few minutes.

Paying by Check and E-Check

If you'd like to pay by check, please place your order over the phone. We'll provide the name to make the check out to and the mailing address. Your order will ship once the check has been received and has cleared. Once the check has been deposited, it will take 7-10 business days to clear before we can release the order. E-Check payments typically take 1-2 business days to clear before we can release the order.

Paying with PayPal

SupplyHouse.com accepts checkout via PayPal on our website. PayPal orders can't be placed over the phone. Like credit card payments, PayPal orders will have authorizations on the account before we start charging for the order.

PayPal authorizations are only valid for 30 days. If an item included in your order is backordered for longer than 30 days, we will ask you pay for the item using a different payment method when that item is ready to ship.

Forms of Payment that are Not Accepted

We currently do not accept gift cards, split payments, payments with multiple cards, store credit, POs, or net 30 terms. We also do not accept or provide credit references.

Failed Payments

If a payment fails to clear for whatever reason, we'll contact you using the email address and phone number provided in your account. A failed payment may cause your order to be delayed.

Paying by Wire Transfer

At our discretion, we may require a wire transfer as payment. Reasons for requiring a wire transfer include, but are not limited to, the order total and previous order history. If we require a wire transfer, we will notify you via email and include instructions for the payment process. Please note: payment must be completed in full before the order is placed. Orders cannot be split or paid on multiple credit cards.