Can I purchase items not listed on your site?

If you need an item that isn't on our website, please contact us. We will most likely be able to find the product that you need. Please note that we are only able to obtain items made by manufacturers that we currently carry. In some cases, the item has been discontinued and can be directly replaced by an item available on our site. Please contact us here for pricing and availability information. Please allow 2–3 days for pricing and availability quotes on these items.

Do you drop ship?

We will drop ship orders if it means that you will receive them faster that way. Most orders will ship directly from either our warehouse in Cranbury, NJ, Columbus, OH, Reno, NV or Dallas, TX, but if a supplier has an item available and it will get to you faster, we will sometimes drop ship.

Do you have a local distributor close to me that I can get it from?

At this time, we only have locations in Cranbury, NJ, Columbus, OH, Reno, NV and Dallas, TX. All items will ship directly to you.

Do you ship internationally?

No, we currently do not ship outside of the United States. For more information about our shipping policy, please click here.

Where is SupplyHouse.com located?

SupplyHouse.com's main office is on Long Island, NY with a satellite office/distribution center in Reno, NV. We also have three additional distribution centers located in Cranbury, NJ, Columbus, OH and Dallas, TX.

Where does my order ship from?

Most orders will ship directly from one of our warehouses in Cranbury, NJ, Columbus, OH, Reno, NV or Dallas, TX. In some cases, we will ship merchandise direct from the supplier in order to get it to you as quickly as possible.

Can I change my order once it's been placed?

Yes. Edits can be made online by following the link provided in your confirmation email, or by accessing your Order History in your account. Please note once an order has been processed, we may no longer be able to accommodate the edit you would like to make. If you are unable to achieve the update you'd like to make to your order, please contact us and we will be happy to assist you in creating any returns or new orders needed.

Can I place an order outside of your office hours?

Yes. Orders can be placed online 24 hours a day. Our customer service team is available by phone 8am–7:45pm Monday – Thursday, and 9am–7:45pm Friday, and 9am–5:45pm Saturday, and 9am–5:45pm Sunday.

What if I am Tax Exempt?

If you have a valid government issued Tax Exempt form or Resale Certificate, we can add your tax-exempt form to your account to ensure you are not charged Sales Tax.

If you have already placed your order please write your order number on top of your tax exempt form and send it to us here, or email it to us at [email protected]. If you would like to add your Tax Exempt form to your profile before ordering, you can submit your form to us here.

Please note: you will only be exempt for orders shipping within the state of your exemption and the shipping or billing address must exactly match that on your exemption form. If the tax-exempt form is received more than 90 days past the order date, we may not be able to credit the sales tax paid on an order, and you will need to request a refund from your State Department of Taxation and Finance.