FAQs

Can I purchase items not listed on your site?

Do you drop ship?

We will drop ship orders if it means that you will receive them faster that way. Most orders will ship directly from either our warehouse in Dayton, NJ, Columbus, OH, Reno, NV or Dallas, TX, but if a supplier has an item available and it will get to you faster, we will sometimes drop ship.

Do you have a local distributor close to me that I can get it from?

At this time, we only have locations in Dayton, NJ, Columbus, OH, Reno, NV and Dallas, TX. All items will ship directly to you.

Do you ship internationally?

Where is SupplyHouse.com located?

SupplyHouse.com's main office is located at 130 Spagnoli Rd, Melville, NY 11747 on Long Island, NY. We also have four warehouse locations in Dayton, NJ, Columbus, OH, Reno, NV, and Dallas, TX.

Where does my order ship from?

Most orders will ship directly from one of our warehouses in Dayton, NJ, Columbus, OH, Reno, NV or Dallas, TX. In some cases, we will ship merchandise direct from the supplier in order to get it to you as quickly as possible.

Can I change my order once it's been placed?

Once you place an order, our fulfillment center team immediately begins the shipping process. In some cases, your package(s) may leave our fulfillment center within hours. If you'd like to make changes to an order once it's been placed, you can contact our customer service team via call, text or live chat, but please note that we may no longer be able to accommodate the edit you'd like to make.

If you're unable to update your order, we'll be happy to help you create a return or new order.

Can I place an order outside of your office hours?

Yes. Orders can be placed online 24 hours a day. Our customer service team is available by phone 8am–7:45pm Monday – Thursday, and 9am–7:45pm Friday, and 9am–5:45pm Saturday, and 9am–5:45pm Sunday.

What payment methods do you accept?

Paying by Credit Card

SupplyHouse.com accepts Visa, MasterCard, American Express, and Discover. Credit cards must have a United States billing address in order to be accepted by SupplyHouse.com. We cannot accept credit cards with international billing addresses.

Paying by Check

If you would like to pay by check, please place your order over the phone and we will provide the name to make the check out to and the mailing address. Your order will ship as soon as the check has been received and cleared.

Paying with PayPal

In addition, SupplyHouse.com accepts checkout via PayPal on our website. PayPal orders cannot be placed over the phone.

Paying by Wire Transfer

At our discretion, we may require a wire transfer as payment. Reasons for requiring a wire transfer include, but are not limited to, the order total and previous order history. If we require a wire transfer, we will notify you via email and include instructions for the payment process. Please note: payment must be completed in full before the order is placed. Orders cannot be split or paid on multiple credit cards.