If you need an item that isn't on our website, please contact us. We will most likely be able to find the product that you need. Please note that we are only able to obtain items made by manufacturers that we currently carry. In some cases, the item has been discontinued and can be directly replaced by an item available on our site. Please contact us here for pricing and availability information. Please allow 2–3 days for pricing and availability quotes on these items.
We will drop ship orders if it means that you will receive them faster that way. Most orders will ship directly from either our warehouse in Dayton, NJ, Columbus, OH, Reno, NV or Dallas, TX, but if a supplier has an item available and it will get to you faster, we will sometimes drop ship.
At this time, we only have locations in Dayton, NJ, Columbus, OH, Reno, NV and Dallas, TX. All items will ship directly to you.
No, we currently do not ship outside of the United States. For more information about our shipping policy, please click here.
SupplyHouse.com's main office is located at 130 Spagnoli Rd, Melville, NY 11747 on Long Island, NY. We also have four warehouse locations in Dayton, NJ, Columbus, OH, Reno, NV, and Dallas, TX.
Most orders will ship directly from one of our warehouses in Dayton, NJ, Columbus, OH, Reno, NV or Dallas, TX. In some cases, we will ship merchandise direct from the supplier in order to get it to you as quickly as possible.
Once you place an order, our fulfillment center team immediately begins the shipping process. In some cases, your package(s) may leave our fulfillment center within hours. If you'd like to make changes to an order once it's been placed, you can contact our customer service team via call, text or live chat, but please note that we may no longer be able to accommodate the edit you'd like to make.
If you're unable to update your order, we'll be happy to help you create a return or new order.
Yes. Orders can be placed online 24 hours a day. Our customer service team is available by phone 8am–7:45pm Monday – Thursday, and 9am–7:45pm Friday, and 9am–5:45pm Saturday, and 9am–5:45pm Sunday.
If you have a valid government issued Tax Exempt form or Resale Certificate, we can add your tax-exempt form to your account to ensure you are not charged Sales Tax.
If you have already placed your order please write your order number on top of your tax exempt form and send it to us here, or email it to us at [email protected]. If you would like to add your Tax Exempt form to your profile before ordering, you can submit your form to us here.
Please note: you will only be exempt for orders shipping within the state of your exemption and the shipping or billing address must exactly match that on your exemption form. If the tax-exempt form is received more than 90 days past the order date, we may not be able to credit the sales tax paid on an order, and you will need to request a refund from your State Department of Taxation and Finance.
SupplyHouse.com accepts Visa, MasterCard, American Express, and Discover. Credit cards must have a United States billing address in order to be accepted by SupplyHouse.com. We cannot accept credit cards with international billing addresses.
If you would like to pay by check, please place your order over the phone and we will provide the name to make the check out to and the mailing address. Your order will ship as soon as the check has been received and cleared.
In addition, SupplyHouse.com accepts checkout via PayPal on our website. PayPal orders cannot be placed over the phone.
At our discretion, we may require a wire transfer as payment. Reasons for requiring a wire transfer include, but are not limited to, the order total and previous order history. If we require a wire transfer, we will notify you via email and include instructions for the payment process. Please note: payment must be completed in full before the order is placed. Orders cannot be split or paid on multiple credit cards.
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* Free slots for orders with water heaters, boilers and other bulky items only
* Available in select areas of
